Right of withdrawal
right of withdrawal from a distance contract
1. Object and scope
1.1.
This page contains information on the legal right of withdrawal a distance contract for purchases made via Lean Champions Store and Lean Champions Platform.
1.2.
The rules shall be applied according to the type of product or service purchased, including when buying:
1) printed books and other physical goods;
2) electronic books, recorded videos, files, templates and other digital content;
3) paid access to Lean Champions Platform and its functionalities;
4) temporary or periodically renewed subscriptions;
5) recorded remote training;
6) online live training;
7) attendance trainings, seminars, webinars, consultations and other services;
8) combined packages containing physical and digital elements.
1.3.
The detailed rules on the return of physical goods, the refund of amounts and the submission of an electronic application are also published on the pages of the "Return" and "Formuljar for withdrawal."
1.4.
This information does not restrict the rights that the Consumer has under applicable law.
2. Who has the right of withdrawal
2.1.
The right of withdrawal shall be granted to a natural person acting as a consumer, i.e. acquires a product or service for purposes outside his business, business, craft or professional activity.
2.2.
The consumer has the right to give up a distance contract:
1) without indicating a reason;
2) without due compensation;
3) without due penalty;
4) subject to the time limits and conditions set out below.
2.3.
Legal persons, sole traders and natural persons who make the purchase within their professional or business activities do not automatically have the right of withdrawal the right of legal 14 days.
2.4.
A business client may be granted a voluntary right to cancellation or withdrawal where this is explicitly provided for in the specific offer, individual contract or written confirmation of the contract.
3. Period for the exercise of the right of withdrawal
3.1.
The total period for exercising the right of withdrawal shall be 14 calendar days.
3.2.
The Consumer does not need to state the reason for its decision.
3.3. Natural goods
When buying a printed book or other physical commodity, the 14-day period shall start from the date on which the Consumer or a third party designated by him, other than the carrier, receives the goods.
3.4.
Where several goods are ordered by one order which are delivered separately, the time limit shall start to run from receipt of the last commodity.
3.5.
Where a commodity is delivered in several parts or lots, the time limit shall run from receipt of the last part or account.
3.6.
In the case of a contract for regular delivery of goods for a specified period, the time limit shall start to run from receipt of the first commodity.
3.7. Services and training
In the case of a service contract, including online live learning, attendance training, webinar, consultation or other service, the 14-day period shall start from the date of conclusion of the contract.
3.8. Digital services and platform access
When purchasing paid access to Lean Champions Platform, subscription or other digital service, the time limit starts from the date of conclusion of the contract.
3.9. Digital content
In the case of an electronic book, recorded course, video, file, template or other digital content not provided on a material medium, the time limit shall start from the date of conclusion of the contract.
3.10. Mixed orders
Where an order contains a physical commodity, digital content, digital service and service, the time limit for each item shall be determined according to its type.
3.11. Information not provided
Where mandatory information on the right of withdrawal is not provided to the Consumer, the period may be extended to one year and 14 calendar days from the relevant starting date.
3.12.
Where mandatory information is provided within that one year, the Consumer may exercise his right of withdrawal within 14 calendar days of receipt of the information.
4. How to exercise the right of withdrawal
4.1.
In order to exercise its right of withdrawal, the Consumer must inform us of his decision before the 14-day period applicable.
4.2.
The notification may be made by:
1) the electronic withdrawal form published in Lean Champions Platform;
2) the standard withdrawal form published on the page
3) unambiguous e-mail to office@lean.bg;
4) a written application sent by post or courier;
5) another unambiguous written statement, which clearly establishes the Consumer's decision to withdraw from the contract.
4.3.
The use of the standard form is not mandatory.
4.4.
In order for the application to be properly processed and without undue delay, it is advisable to contain:
1) name and surname of the Consumer;
2) e-mail address and contact telephone;
3) order number;
4) name of the product or service;
5) date of order;
6) date of receipt, activation or start of the service;
7) a clear statement that the Consumer is giving up the contract;
8) information on whether the withdrawal refers to the whole contract or only to certain items;
9) address for correspondence where necessary;
10) date of application.
4.5.
When sending a paper application, the consumer's signature is given. On an electronic application, a handwritten signature is not necessary unless the law requires otherwise.
4.6.
The period shall be deemed to be respected where the application for withdrawal has been sent before the expiry of the 14-day period, although it may be received by the merchant after that date.
4.7.
When submitting via the electronic form, the system shall send automatic confirmation, a unique application number and a copy of the information provided to that electronic address.
4.8.
Upon application submitted by e-mail or other electronic means, the merchant shall send confirmation of its receipt on a durable medium without undue delay.
4.9.
The consumer should store:
1) a copy of the application submitted;
(2) the electronic confirmation;
3) the unique application number;
4) the document for sending the returned goods;
5) the tracking numbers of the consignment;
6) other relevant correspondence.
4.10.
The burden of proving that the right of withdrawal is exercised within time limit is borne by the Consumer.
5. Notification data to the trader
5.1.
The withdrawal notification may be addressed to:
LEAN BULGARIA OOD
Unified Identification Code (UIC): 203317933
VAT identification number: BG203317933
Address: Sofia, 55 Kiril Popov Str., A, floor 1, ap. 4, Republic of Bulgaria
Email: office@lean.bg
Telephone: +359 896 060 911
5.2.
Telephone notification may be used to obtain information or assistance, but the Consumer should also send a written or electronic statement to prove the withdrawal.
5.3.
The prior connection to the merchant is not an additional condition for the validity of the withdrawal when the Consumer has already sent an unambiguous application within the time limit.
6. Consequences of withdrawal
6.1.
The valid exercise of the right of withdrawal shall terminate the obligations of the parties to comply with the contract concerned.
6.2.
When the contract has already started to be executed, the effects shall be determined according to the product or service type and according to the rules below.
6.3.
In the event of withdrawal of a basic contract, the related additional contracts shall be automatically terminated, except where the law provides otherwise.
6.4.
When a free digital bonus is provided to a physical commodity, the merchant may terminate the bonus access after a valid withdrawal from the main purchase.
6.5.
After exercising the withdrawal of digital content or digital service, the Consumer is obliged to suspend their use and not to provide them to third parties.
6.6.
The merchant may disable the relevant digital access, make the content inaccessible or block the associated functionality without limiting the consumer's legal right to obtain content which he has created or provided when using the digital service.
7. Return of physical goods
7.1.
After notifying the merchant of the withdrawal, the Consumer must send or transmit the physical goods back without undue delay and no later than 14 calendar days from the date of notification.
7.2.
The time limit shall be respected when the goods are sent before the expiry of the 14-day period.
7.3.
The goods shall be sent to the following address:
Recipient: LEAN BULGARIA OOD
Address for return: Sofia, 55 Kiril Popov Str., A, floor 1, ap. 4, Republic of Bulgaria
Tel.: +359 896 060 911
7.4.
Information on:
1) the name of the Consumer;
2) order number;
3) the number of the application for withdrawal;
4) returned products;
5) address or email contact.
7.5.
The consumer shall pay direct costs for the return of the physical commodity in the exercise of the right of withdrawal.
7.6.
Where the goods are returned due to a reasonable claim, defect, damage or non-compliance, the costs shall be settled under the rules of claim and not under the rules of voluntary return upon withdrawal.
7.7.
The consignment must not be sent with an cash on delivery.
7.8.
A consignment sent by payment or at the expense of the consignee without prior written consent may not be accepted.
7.9.
The refund shall be made separately in accordance with the order set out in this policy and not by means of cash on delivery on the consignment returned.
7.10.
The consumer should pack the goods in a way that prevents damage during transport.
7.11.
The risk of damage or loss of the returned consignment until it is received shall be borne by the applicable rules for the chosen mode of transport.
8. Status of returned goods
8.1.
The consumer has the right to open and review the goods in a way that is necessary to establish its nature, characteristics and normal functioning.
8.2.
The consumer is only responsible for reducing the value of the goods caused by actions that exceed what is necessary for the usual review.
8.3.
In the case of a printed book, actions which may lead to a reduction of value shall include, without the listing being exhaustive:
1) long-term use;
2) folding or tearing of pages;
3) emphasising, writing or placing notes;
4) pollution or wetting;
5) damage to the cover;
6) removal of parts of the product;
7) other uses which go beyond the usual examination.
8.4.
The establishment of a reduced value does not automatically result in the withdrawal of acceptance of the goods.
8.5.
Where there is a proven decrease in value, a corresponding and justified amount may be deducted from the refund.
8.6.
The original packaging is not necessarily a condition for exercising the right of withdrawal.
8.7.
The absence of an original packaging can only be considered if it has led to a real decrease in the value or damage to the product.
8.8.
The consumer is not responsible for reducing the value when the required information on the right of withdrawal has not been provided to him.
9. Refund of amounts paid
9.1.
In the case of a valid withdrawal right, the merchant shall refund all amounts received by the Consumer under the contract concerned without undue delay and no later than 14 calendar days from the date on which he was notified of the withdrawal.
9.2.
Upon refusal of an entire order with physical delivery, the refund shall include:
1) the price of returned goods;
(2) the price of the refused services or digital products where refundable;
3) the value of the cheapest standard method of initial delivery offered by the Merchant.
9.3.
When the Consumer has chosen a more expensive way of delivery than the cheapest standard delivery, the difference between the two ways is not refund.
9.4.
In case of partial refusal of a contract, the cost of the initial delivery shall be reimbursed only to the extent that it would be lower if the refused item was not included in the original order.
9.5.
In the case of a contract for the sale of physical goods, the merchant may retain the refund until the earlier of the following events occurs:
1) receiving the returned goods;
2) Get proof that the Consumer has sent the goods back.
9.6.
The retention at the previous point shall not apply when the merchant has offered to collect the goods himself.
9.7.
The amounts shall be reimbursed by the same means of payment used in the initial transaction, unless the Consumer expressly agrees with another way which does not result in additional costs for it.
9.8. Payment by bank card
When payment by bank card via myPOS, the refund shall be directed to the card or payment instrument used in the initial transaction.
9.9.
The amount paid by bank card shall not be refund in cash, except where it is permissible by law and by the rules of the paying operator.
9.10.
After ordering refund, the period within which the amount is reflected in the card or bank account may depend on the servicing bank, card scheme or payment operator.
9.11.
The technical term of the bank or the payment operator shall not alter the merchant's obligation to order refund within the legal period.
9.12. Payment by bank transfer
Upon payment by bank transfer, the amount shall be refunded to the bank account from which the payment is received, unless the Consumer expressly agrees with another free way for it.
9.13.
Where additional bank data are necessary for refund, the time limit shall not be used for undue delay and the Consumer should provide the necessary information in due time.
9.14. cash on delivery
In the case of payment by payment or postal payment, the refund shall be made by means of an appropriate traceable payment method.
9.15.
refund to a bank account upon initial payment is made after the explicit consent of the Consumer and should not result in additional costs for it.
10. Digital content supplied without a tangible medium
10.1.
For digital content may fall:
1) electronic books;
2) recorded videos;
3) audio materials;
4) files for download;
5) presentations;
6) templates;
7) electronic manuals;
8) courses recorded;
9) other data created and provided in digital form.
10.2.
In principle, the consumer has a 14-day right of withdrawal from the conclusion of the contract.
10.3.
Where the Consumer wishes the digital content to be provided immediately before the expiry of the 14-day period, he must in advance and through a separate field:
1) expressly agree to the granting to begin immediately;
(2) confirm that it understands that after the start of the grant it will lose its right to refuse the relevant digital content.
10.4.
The merchant shall provide the Consumer with confirmation of the consent given and confirmation on a durable medium.
10.5.
The right of withdrawal shall only be lost after the initiation of the grant when the following conditions are met at the same time:
1) the contract obliges the Consumer to pay a price;
2) The consumer has given explicit prior consent;
3) The consumer has confirmed that he understands the loss of the right;
4) The merchant has provided the necessary confirmation on a durable medium;
5) the provision of digital content has indeed begun.
10.6.
Where any of these conditions is not met, the right of withdrawal shall not be deemed lost.
10.7.
When the Consumer does not consent to immediate delivery, the merchant may postpone the delivery until the 14-day period.
10.8.
After a valid withdrawal, the Consumer shall suspend the use of digital content and the provision of it to third parties.
11. Digital services, subscriptions and access to the platform
11.1.
Paid access to Lean Champions Platform, online functionalities, software modules and interactive learning environment is usually a digital service.
11.2.
The consumer has a 14-day right of withdrawal as from the conclusion of the contract.
11.3.
Where the Consumer wishes the digital service to start before the expiry of the 14-day period, he must make a separate explicit request for early start.
11.4.
The consumer must be informed that:
1) may exercise its right of withdrawal until the expiry of the period if the service is not fully executed;
(2) upon withdrawal after the start of the service may owe a proportionate amount for the amount actually granted until the time of the withdrawal;
3) after full service execution may lose its right to decline when legal conditions are met.
11.5.
The proportional amount shall be calculated on the basis of the agreed final price and the actual part of the service provided.
11.6.
Where the agreed price is too high in relation to the amount granted, the proportional amount shall be determined on the basis of the market value of the price actually granted.
11.7.
The consumer shall not owe a proportionate amount where:
1) has not received the mandatory information;
(2) has not expressly requested that the service be initiated within the withdrawal period;
3) The merchant has not fulfilled another mandatory legal condition.
11.8.
Upon withdrawal, the merchant may terminate or block access to the relevant paid digital service.
11.9.
Where the law requires this, the Consumer may request the receipt of content which does not constitute personal data and which he has provided or created using the digital service.
11.10.
Such content shall be provided free of charge, within reasonable time and in a widely used machine-reading format, except in the exceptions provided for by law.
12. Online and remote trainings
12.1.
The regime of withdrawal depends on the actual way the training is provided.
12.2.
A recorded course provided as a video, file or other content for self-use may constitute digital content.
12.3.
Access to an interactive learning environment for a certain period may be a digital service.
12.4.
Live training, webinar, consultation or attendance is a service.
12.5.
Where the training contains several elements, the withdrawal rules shall apply separately to the relevant elements where they can be distinguished.
12.6.
In live learning, the Consumer has a 14-day withdrawal period.
12.7.
If training is to start before the 14-day period expires, the Consumer must make an explicit request for early start.
12.8.
Upon withdrawal after the start of the training, the Consumer may owe a proportionate amount for the part actually provided when the legal conditions are met.
12.9.
After full training, the right of withdrawal shall be lost only when:
1) the implementation has started with the explicit prior consent of the Consumer;
2) The consumer has confirmed that he understands the consequence;
3) the service is complete.
12.10.
The mere fact that training has a specific date does not automatically result in the withdrawal of the right of withdrawal, except where the contract falls under an explicit legal exception.
12.11.
Upon expiry or lawful termination of the legal right of withdrawal, additional conditions for voluntary cancellations published in the Terms and Conditions or in the specific offer for training may apply.
13. Partial withdrawal and combined orders
13.1.
The consumer may request a withdrawal:
1) of the whole order;
2) from only one or several separate positions where they can be separated from the rest of the contract.
13.2.
In case of partial refusal, the price of the positions concerned shall be restored taking into account the applicable delivery, use and delivery rules.
13.3.
Where a package is sold as an indivisible product with a single price, the possibility of partial withdrawal shall be determined according to the nature of the package, the specific offer and the applicable legislation.
13.4.
When a free one-month access to the Platform is included in a physical book, the valid withdrawal from the book may result in the termination of the bonus access.
13.5.
Where digital access is purchased and valued as a separate position, the right of withdrawal shall be determined separately under the digital content or digital service rules.
13.6.
A common payment transaction does not change the legal regime of individual positions.
14. Cases where the right of withdrawal does not apply or is lost
14.1.
The right of withdrawal shall not apply or may be lost only in the cases expressly provided for by law.
14.2.
The possible applicable exceptions include contracts for:
1) a service which has been fully provided when the implementation has begun with the explicit prior consent of the Consumer and has confirmed that it understands that after full execution it will lose its right to decline;
2) digital content without a material medium, the granting of which has begun in accordance with all the legal terms of consent, confirmation and information on a durable medium;
3) physical goods made to order or according to the individual requirements of the Consumer;
4) a book or other product customized at the consumer's particular request when customization makes the product made according to its individual requirements;
5) a commodity which, due to its nature, can rapidly deteriorate its quality or has a short shelf life;
6) sealed goods which have been printed after delivery and cannot be returned for health or hygiene reasons;
7) sealed recording, video recording or computer software that is printed after delivery;
8) other contracts explicitly mentioned in the applicable legislation.
14.3.
A simple printed book is not excluded from the right of withdrawal just because it has been unpacked and reviewed.
14.4.
The withdrawal or opening of electronic content does not automatically result in the loss of the right of withdrawal if all legal conditions are not met in advance.
14.5.
Activating paid access to the Platform does not automatically result in the immediate loss of the right of withdrawal for the entire period of the digital service.
14.6.
Where a particular product falls under a legal exception, this shall be clearly indicated on its page and before sending the order.
15. Difference between right of withdrawal and claim
15.1.
The right of withdrawal allows the Consumer to terminate the contract within the specified time limit without the product or service having a defect.
15.2.
The complaints relates to:
1) defect;
2) damage;
3) lack of compliance;
4) missing part;
5) wrongly sent goods;
6) Digital content not provided;
7) non-functioning digital service;
8) another failure of the contract.
15.3.
In the case of a claim, the costs and means of protection shall be determined in accordance with the rules of legal compliance and the page .
15.4.
The exercise or expiry of the right of withdrawal shall not deprive the Consumer of the right to lodge a claim within the applicable legal period.
16. Processing of personal data
16.1.
When submitting and processing an application for withdrawal may be processed:
1) name and surname;
2) e-mail address;
3) telephone;
4) address for correspondence;
5) number and content of the order;
6) payment information;
7) banking data where necessary for refund;
8) information on the returned consignment;
9) the content of correspondence;
10) technical data necessary to demonstrate the application submitted.
16.2.
The data shall be processed for:
1) fulfilling the legal obligations of the merchant;
2) termination of the contract;
3) acceptance and tracking of returned goods;
4) reimbursement of the amounts paid;
5) accounting;
6) prevention of fraud;
7) establishment, exercise or defence of legal claims.
16.3.
Detailed information is published in the Privacy Policy.
17. Contacts and assistance
17.1.
In the case of issues concerning the right of withdrawal, the Consumer may contact:
LEAN BULGARIA OOD
Email: office@lean.bg
Telephone: +359 896 060 911
Address: Sofia, 55 Kiril Popov Str., A, floor 1, ap. 4, Republic of Bulgaria
17.2.
The consumer may use the electronic form published on the page "Formulary for withdrawal."
17.3.
The merchant does not require the Consumer to obtain prior authorisation, number or approval in order to exercise its right of withdrawal validly within the legal period.
17.4.
The unique number of the electronic application shall be provided for the traceability and proof of the application and not as a condition for the occurrence or validity of the right of withdrawal.
18. Entry into force
18.1.
This information shall enter into force as from the date specified in the field in force by the .
18.2.
The specific contract shall be subject to the version of the information on the right of withdrawal granted to the Consumer prior to the conclusion of the contract and confirmed on a durable medium.
18.3.
The more favourable mandatory rights of the Consumer arising from the applicable legislation shall apply irrespective of the content of this page.
1. Object and scope
1.1.
This page contains information on the legal right of withdrawal a distance contract for purchases made via Lean Champions Store and Lean Champions Platform.
1.2.
The rules shall be applied according to the type of product or service purchased, including when buying:
1) printed books and other physical goods;
2) electronic books, recorded videos, files, templates and other digital content;
3) paid access to Lean Champions Platform and its functionalities;
4) temporary or periodically renewed subscriptions;
5) recorded remote training;
6) online live training;
7) attendance trainings, seminars, webinars, consultations and other services;
8) combined packages containing physical and digital elements.
1.3.
The detailed rules on the return of physical goods, the refund of amounts and the submission of an electronic application are also published on the pages of the "Return" and "Formuljar for withdrawal."
1.4.
This information does not restrict the rights that the Consumer has under applicable law.
2. Who has the right of withdrawal
2.1.
The right of withdrawal shall be granted to a natural person acting as a consumer, i.e. acquires a product or service for purposes outside his business, business, craft or professional activity.
2.2.
The consumer has the right to give up a distance contract:
1) without indicating a reason;
2) without due compensation;
3) without due penalty;
4) subject to the time limits and conditions set out below.
2.3.
Legal persons, sole traders and natural persons who make the purchase within their professional or business activities do not automatically have the right of withdrawal the right of legal 14 days.
2.4.
A business client may be granted a voluntary right to cancellation or withdrawal where this is explicitly provided for in the specific offer, individual contract or written confirmation of the contract.
3. Period for the exercise of the right of withdrawal
3.1.
The total period for exercising the right of withdrawal shall be 14 calendar days.
3.2.
The Consumer does not need to state the reason for its decision.
3.3. Natural goods
When buying a printed book or other physical commodity, the 14-day period shall start from the date on which the Consumer or a third party designated by him, other than the carrier, receives the goods.
3.4.
Where several goods are ordered by one order which are delivered separately, the time limit shall start to run from receipt of the last commodity.
3.5.
Where a commodity is delivered in several parts or lots, the time limit shall run from receipt of the last part or account.
3.6.
In the case of a contract for regular delivery of goods for a specified period, the time limit shall start to run from receipt of the first commodity.
3.7. Services and training
In the case of a service contract, including online live learning, attendance training, webinar, consultation or other service, the 14-day period shall start from the date of conclusion of the contract.
3.8. Digital services and platform access
When purchasing paid access to Lean Champions Platform, subscription or other digital service, the time limit starts from the date of conclusion of the contract.
3.9. Digital content
In the case of an electronic book, recorded course, video, file, template or other digital content not provided on a material medium, the time limit shall start from the date of conclusion of the contract.
3.10. Mixed orders
Where an order contains a physical commodity, digital content, digital service and service, the time limit for each item shall be determined according to its type.
3.11. Information not provided
Where mandatory information on the right of withdrawal is not provided to the Consumer, the period may be extended to one year and 14 calendar days from the relevant starting date.
3.12.
Where mandatory information is provided within that one year, the Consumer may exercise his right of withdrawal within 14 calendar days of receipt of the information.
4. How to exercise the right of withdrawal
4.1.
In order to exercise its right of withdrawal, the Consumer must inform us of his decision before the 14-day period applicable.
4.2.
The notification may be made by:
1) the electronic withdrawal form published in Lean Champions Platform;
2) the standard withdrawal form published on the page
3) unambiguous e-mail to office@lean.bg;
4) a written application sent by post or courier;
5) another unambiguous written statement, which clearly establishes the Consumer's decision to withdraw from the contract.
4.3.
The use of the standard form is not mandatory.
4.4.
In order for the application to be properly processed and without undue delay, it is advisable to contain:
1) name and surname of the Consumer;
2) e-mail address and contact telephone;
3) order number;
4) name of the product or service;
5) date of order;
6) date of receipt, activation or start of the service;
7) a clear statement that the Consumer is giving up the contract;
8) information on whether the withdrawal refers to the whole contract or only to certain items;
9) address for correspondence where necessary;
10) date of application.
4.5.
When sending a paper application, the consumer's signature is given. On an electronic application, a handwritten signature is not necessary unless the law requires otherwise.
4.6.
The period shall be deemed to be respected where the application for withdrawal has been sent before the expiry of the 14-day period, although it may be received by the merchant after that date.
4.7.
When submitting via the electronic form, the system shall send automatic confirmation, a unique application number and a copy of the information provided to that electronic address.
4.8.
Upon application submitted by e-mail or other electronic means, the merchant shall send confirmation of its receipt on a durable medium without undue delay.
4.9.
The consumer should store:
1) a copy of the application submitted;
(2) the electronic confirmation;
3) the unique application number;
4) the document for sending the returned goods;
5) the tracking numbers of the consignment;
6) other relevant correspondence.
4.10.
The burden of proving that the right of withdrawal is exercised within time limit is borne by the Consumer.
5. Notification data to the trader
5.1.
The withdrawal notification may be addressed to:
LEAN BULGARIA OOD
Unified Identification Code (UIC): 203317933
VAT identification number: BG203317933
Address: Sofia, 55 Kiril Popov Str., A, floor 1, ap. 4, Republic of Bulgaria
Email: office@lean.bg
Telephone: +359 896 060 911
5.2.
Telephone notification may be used to obtain information or assistance, but the Consumer should also send a written or electronic statement to prove the withdrawal.
5.3.
The prior connection to the merchant is not an additional condition for the validity of the withdrawal when the Consumer has already sent an unambiguous application within the time limit.
6. Consequences of withdrawal
6.1.
The valid exercise of the right of withdrawal shall terminate the obligations of the parties to comply with the contract concerned.
6.2.
When the contract has already started to be executed, the effects shall be determined according to the product or service type and according to the rules below.
6.3.
In the event of withdrawal of a basic contract, the related additional contracts shall be automatically terminated, except where the law provides otherwise.
6.4.
When a free digital bonus is provided to a physical commodity, the merchant may terminate the bonus access after a valid withdrawal from the main purchase.
6.5.
After exercising the withdrawal of digital content or digital service, the Consumer is obliged to suspend their use and not to provide them to third parties.
6.6.
The merchant may disable the relevant digital access, make the content inaccessible or block the associated functionality without limiting the consumer's legal right to obtain content which he has created or provided when using the digital service.
7. Return of physical goods
7.1.
After notifying the merchant of the withdrawal, the Consumer must send or transmit the physical goods back without undue delay and no later than 14 calendar days from the date of notification.
7.2.
The time limit shall be respected when the goods are sent before the expiry of the 14-day period.
7.3.
The goods shall be sent to the following address:
Recipient: LEAN BULGARIA OOD
Address for return: Sofia, 55 Kiril Popov Str., A, floor 1, ap. 4, Republic of Bulgaria
Tel.: +359 896 060 911
7.4.
Information on:
1) the name of the Consumer;
2) order number;
3) the number of the application for withdrawal;
4) returned products;
5) address or email contact.
7.5.
The consumer shall pay direct costs for the return of the physical commodity in the exercise of the right of withdrawal.
7.6.
Where the goods are returned due to a reasonable claim, defect, damage or non-compliance, the costs shall be settled under the rules of claim and not under the rules of voluntary return upon withdrawal.
7.7.
The consignment must not be sent with an cash on delivery.
7.8.
A consignment sent by payment or at the expense of the consignee without prior written consent may not be accepted.
7.9.
The refund shall be made separately in accordance with the order set out in this policy and not by means of cash on delivery on the consignment returned.
7.10.
The consumer should pack the goods in a way that prevents damage during transport.
7.11.
The risk of damage or loss of the returned consignment until it is received shall be borne by the applicable rules for the chosen mode of transport.
8. Status of returned goods
8.1.
The consumer has the right to open and review the goods in a way that is necessary to establish its nature, characteristics and normal functioning.
8.2.
The consumer is only responsible for reducing the value of the goods caused by actions that exceed what is necessary for the usual review.
8.3.
In the case of a printed book, actions which may lead to a reduction of value shall include, without the listing being exhaustive:
1) long-term use;
2) folding or tearing of pages;
3) emphasising, writing or placing notes;
4) pollution or wetting;
5) damage to the cover;
6) removal of parts of the product;
7) other uses which go beyond the usual examination.
8.4.
The establishment of a reduced value does not automatically result in the withdrawal of acceptance of the goods.
8.5.
Where there is a proven decrease in value, a corresponding and justified amount may be deducted from the refund.
8.6.
The original packaging is not necessarily a condition for exercising the right of withdrawal.
8.7.
The absence of an original packaging can only be considered if it has led to a real decrease in the value or damage to the product.
8.8.
The consumer is not responsible for reducing the value when the required information on the right of withdrawal has not been provided to him.
9. Refund of amounts paid
9.1.
In the case of a valid withdrawal right, the merchant shall refund all amounts received by the Consumer under the contract concerned without undue delay and no later than 14 calendar days from the date on which he was notified of the withdrawal.
9.2.
Upon refusal of an entire order with physical delivery, the refund shall include:
1) the price of returned goods;
(2) the price of the refused services or digital products where refundable;
3) the value of the cheapest standard method of initial delivery offered by the Merchant.
9.3.
When the Consumer has chosen a more expensive way of delivery than the cheapest standard delivery, the difference between the two ways is not refund.
9.4.
In case of partial refusal of a contract, the cost of the initial delivery shall be reimbursed only to the extent that it would be lower if the refused item was not included in the original order.
9.5.
In the case of a contract for the sale of physical goods, the merchant may retain the refund until the earlier of the following events occurs:
1) receiving the returned goods;
2) Get proof that the Consumer has sent the goods back.
9.6.
The retention at the previous point shall not apply when the merchant has offered to collect the goods himself.
9.7.
The amounts shall be reimbursed by the same means of payment used in the initial transaction, unless the Consumer expressly agrees with another way which does not result in additional costs for it.
9.8. Payment by bank card
When payment by bank card via myPOS, the refund shall be directed to the card or payment instrument used in the initial transaction.
9.9.
The amount paid by bank card shall not be refund in cash, except where it is permissible by law and by the rules of the paying operator.
9.10.
After ordering refund, the period within which the amount is reflected in the card or bank account may depend on the servicing bank, card scheme or payment operator.
9.11.
The technical term of the bank or the payment operator shall not alter the merchant's obligation to order refund within the legal period.
9.12. Payment by bank transfer
Upon payment by bank transfer, the amount shall be refunded to the bank account from which the payment is received, unless the Consumer expressly agrees with another free way for it.
9.13.
Where additional bank data are necessary for refund, the time limit shall not be used for undue delay and the Consumer should provide the necessary information in due time.
9.14. cash on delivery
In the case of payment by payment or postal payment, the refund shall be made by means of an appropriate traceable payment method.
9.15.
refund to a bank account upon initial payment is made after the explicit consent of the Consumer and should not result in additional costs for it.
10. Digital content supplied without a tangible medium
10.1.
For digital content may fall:
1) electronic books;
2) recorded videos;
3) audio materials;
4) files for download;
5) presentations;
6) templates;
7) electronic manuals;
8) courses recorded;
9) other data created and provided in digital form.
10.2.
In principle, the consumer has a 14-day right of withdrawal from the conclusion of the contract.
10.3.
Where the Consumer wishes the digital content to be provided immediately before the expiry of the 14-day period, he must in advance and through a separate field:
1) expressly agree to the granting to begin immediately;
(2) confirm that it understands that after the start of the grant it will lose its right to refuse the relevant digital content.
10.4.
The merchant shall provide the Consumer with confirmation of the consent given and confirmation on a durable medium.
10.5.
The right of withdrawal shall only be lost after the initiation of the grant when the following conditions are met at the same time:
1) the contract obliges the Consumer to pay a price;
2) The consumer has given explicit prior consent;
3) The consumer has confirmed that he understands the loss of the right;
4) The merchant has provided the necessary confirmation on a durable medium;
5) the provision of digital content has indeed begun.
10.6.
Where any of these conditions is not met, the right of withdrawal shall not be deemed lost.
10.7.
When the Consumer does not consent to immediate delivery, the merchant may postpone the delivery until the 14-day period.
10.8.
After a valid withdrawal, the Consumer shall suspend the use of digital content and the provision of it to third parties.
11. Digital services, subscriptions and access to the platform
11.1.
Paid access to Lean Champions Platform, online functionalities, software modules and interactive learning environment is usually a digital service.
11.2.
The consumer has a 14-day right of withdrawal as from the conclusion of the contract.
11.3.
Where the Consumer wishes the digital service to start before the expiry of the 14-day period, he must make a separate explicit request for early start.
11.4.
The consumer must be informed that:
1) may exercise its right of withdrawal until the expiry of the period if the service is not fully executed;
(2) upon withdrawal after the start of the service may owe a proportionate amount for the amount actually granted until the time of the withdrawal;
3) after full service execution may lose its right to decline when legal conditions are met.
11.5.
The proportional amount shall be calculated on the basis of the agreed final price and the actual part of the service provided.
11.6.
Where the agreed price is too high in relation to the amount granted, the proportional amount shall be determined on the basis of the market value of the price actually granted.
11.7.
The consumer shall not owe a proportionate amount where:
1) has not received the mandatory information;
(2) has not expressly requested that the service be initiated within the withdrawal period;
3) The merchant has not fulfilled another mandatory legal condition.
11.8.
Upon withdrawal, the merchant may terminate or block access to the relevant paid digital service.
11.9.
Where the law requires this, the Consumer may request the receipt of content which does not constitute personal data and which he has provided or created using the digital service.
11.10.
Such content shall be provided free of charge, within reasonable time and in a widely used machine-reading format, except in the exceptions provided for by law.
12. Online and remote trainings
12.1.
The regime of withdrawal depends on the actual way the training is provided.
12.2.
A recorded course provided as a video, file or other content for self-use may constitute digital content.
12.3.
Access to an interactive learning environment for a certain period may be a digital service.
12.4.
Live training, webinar, consultation or attendance is a service.
12.5.
Where the training contains several elements, the withdrawal rules shall apply separately to the relevant elements where they can be distinguished.
12.6.
In live learning, the Consumer has a 14-day withdrawal period.
12.7.
If training is to start before the 14-day period expires, the Consumer must make an explicit request for early start.
12.8.
Upon withdrawal after the start of the training, the Consumer may owe a proportionate amount for the part actually provided when the legal conditions are met.
12.9.
After full training, the right of withdrawal shall be lost only when:
1) the implementation has started with the explicit prior consent of the Consumer;
2) The consumer has confirmed that he understands the consequence;
3) the service is complete.
12.10.
The mere fact that training has a specific date does not automatically result in the withdrawal of the right of withdrawal, except where the contract falls under an explicit legal exception.
12.11.
Upon expiry or lawful termination of the legal right of withdrawal, additional conditions for voluntary cancellations published in the Terms and Conditions or in the specific offer for training may apply.
13. Partial withdrawal and combined orders
13.1.
The consumer may request a withdrawal:
1) of the whole order;
2) from only one or several separate positions where they can be separated from the rest of the contract.
13.2.
In case of partial refusal, the price of the positions concerned shall be restored taking into account the applicable delivery, use and delivery rules.
13.3.
Where a package is sold as an indivisible product with a single price, the possibility of partial withdrawal shall be determined according to the nature of the package, the specific offer and the applicable legislation.
13.4.
When a free one-month access to the Platform is included in a physical book, the valid withdrawal from the book may result in the termination of the bonus access.
13.5.
Where digital access is purchased and valued as a separate position, the right of withdrawal shall be determined separately under the digital content or digital service rules.
13.6.
A common payment transaction does not change the legal regime of individual positions.
14. Cases where the right of withdrawal does not apply or is lost
14.1.
The right of withdrawal shall not apply or may be lost only in the cases expressly provided for by law.
14.2.
The possible applicable exceptions include contracts for:
1) a service which has been fully provided when the implementation has begun with the explicit prior consent of the Consumer and has confirmed that it understands that after full execution it will lose its right to decline;
2) digital content without a material medium, the granting of which has begun in accordance with all the legal terms of consent, confirmation and information on a durable medium;
3) physical goods made to order or according to the individual requirements of the Consumer;
4) a book or other product customized at the consumer's particular request when customization makes the product made according to its individual requirements;
5) a commodity which, due to its nature, can rapidly deteriorate its quality or has a short shelf life;
6) sealed goods which have been printed after delivery and cannot be returned for health or hygiene reasons;
7) sealed recording, video recording or computer software that is printed after delivery;
8) other contracts explicitly mentioned in the applicable legislation.
14.3.
A simple printed book is not excluded from the right of withdrawal just because it has been unpacked and reviewed.
14.4.
The withdrawal or opening of electronic content does not automatically result in the loss of the right of withdrawal if all legal conditions are not met in advance.
14.5.
Activating paid access to the Platform does not automatically result in the immediate loss of the right of withdrawal for the entire period of the digital service.
14.6.
Where a particular product falls under a legal exception, this shall be clearly indicated on its page and before sending the order.
15. Difference between right of withdrawal and claim
15.1.
The right of withdrawal allows the Consumer to terminate the contract within the specified time limit without the product or service having a defect.
15.2.
The complaints relates to:
1) defect;
2) damage;
3) lack of compliance;
4) missing part;
5) wrongly sent goods;
6) Digital content not provided;
7) non-functioning digital service;
8) another failure of the contract.
15.3.
In the case of a claim, the costs and means of protection shall be determined in accordance with the rules of legal compliance and the page .
15.4.
The exercise or expiry of the right of withdrawal shall not deprive the Consumer of the right to lodge a claim within the applicable legal period.
16. Processing of personal data
16.1.
When submitting and processing an application for withdrawal may be processed:
1) name and surname;
2) e-mail address;
3) telephone;
4) address for correspondence;
5) number and content of the order;
6) payment information;
7) banking data where necessary for refund;
8) information on the returned consignment;
9) the content of correspondence;
10) technical data necessary to demonstrate the application submitted.
16.2.
The data shall be processed for:
1) fulfilling the legal obligations of the merchant;
2) termination of the contract;
3) acceptance and tracking of returned goods;
4) reimbursement of the amounts paid;
5) accounting;
6) prevention of fraud;
7) establishment, exercise or defence of legal claims.
16.3.
Detailed information is published in the Privacy Policy.
17. Contacts and assistance
17.1.
In the case of issues concerning the right of withdrawal, the Consumer may contact:
LEAN BULGARIA OOD
Email: office@lean.bg
Telephone: +359 896 060 911
Address: Sofia, 55 Kiril Popov Str., A, floor 1, ap. 4, Republic of Bulgaria
17.2.
The consumer may use the electronic form published on the page "Formulary for withdrawal."
17.3.
The merchant does not require the Consumer to obtain prior authorisation, number or approval in order to exercise its right of withdrawal validly within the legal period.
17.4.
The unique number of the electronic application shall be provided for the traceability and proof of the application and not as a condition for the occurrence or validity of the right of withdrawal.
18. Entry into force
18.1.
This information shall enter into force as from the date specified in the field in force by the .
18.2.
The specific contract shall be subject to the version of the information on the right of withdrawal granted to the Consumer prior to the conclusion of the contract and confirmed on a durable medium.
18.3.
The more favourable mandatory rights of the Consumer arising from the applicable legislation shall apply irrespective of the content of this page.
Electronic application
Send the request online and get automatic confirmation, unique number and copy of the sent information.