Trader information
Data on the trader and the information society service provider
1. Subject of information
1.1.
This page contains the company's identification, registration and contact details, which manages Lean Champions Platform and Lean Champions Store and offers physical goods, digital content, digital services, platform access, training and other services.
1.2.
The information shall be provided to ensure smooth, direct and permanent access to the merchant's data.
1.3.
This page shall apply together with:
1) the Terms and Conditions;
2) The privacy policy;
3) Cookies Policy;
4) Delivery and payment policy;
5) The policy on the right of withdrawal;
6) Return policy;
7) The complaint policy;
8) withdrawal form;
9) the information published on the website of the specific product or service;
10) the confirmation of the specific order.
2. Name and legal form
2.1.
Merchant and service provider is:
LEAN BULGARIA OOD
2.2.
The name of the company in Latin is:
LEAN BULGARIA OOD
2.3.
The legal form of the company is a limited liability company.
2.4.
In these legal documents, the company can be referred to as:
1) „ЛИЙН БЪЛГАРИЯ ООД“;
2) the merchant.
3)
4) The controller shall when acting as a personal data controller;
5) “we”, “us” or “our”.
3. Registration data
3.1.
LEAN BULGARIA OOD. is listed in the Commercial Register and the register of non-profit legal entities led by the Registry Agency of the Ministry of Justice of the Republic of Bulgaria.
3.2.
Unique identifier:
203317933
3.3.
The EIC is the official registration identifier of the company.
3.4.
The current status of the company can be verified by public reference in the Commercial Register under the said EIC.
3.5.
In the event of non-compliance caused by a technical or printed error in this page, the officially entered circumstances in the Trade Register shall have a decisive meaning, without limiting the rights of the Client to a contract already concluded.
4. VAT registration
4.1.
LEAN BULGARIA OOD. is registered under the Value Added Tax Act.
4.2.
VAT identification number:
BG203317933
4.3.
Where the price is intended for Consumer, it shall be marked as the final price with the applicable value added tax and other mandatory taxes and fees, except where the law requires otherwise.
4.4.
Delivery costs and other additional costs shall be shown separately before sending the order where they are not included in the declared price.
5. Registered office and business address
5.1.
Location:
Republic of Bulgaria, Sofia
5.2.
Official address of the management:
Republic of Bulgaria
Postal code: 1700
gr. Sofia ul.
Studentski district
Prof. Kiril Popov No 55
Entrance A
floor 1
Apartment 4
5.3.
The address referred to in the previous paragraph shall be the official address of the management entered in the Trade Register.
5.4.
The address may be used for official written correspondence to the company.
5.5.
Where a separate address is published for the return of goods, surrender of a claim or other specific procedure, the address specified in the relevant policy or written instructions for the particular case shall be used.
5.6.
Before sending a physical consignment, the Client should check the current address published on the Return page or provided in the written confirmation of the application.
5.7.
A consignment must not be sent to myPOS, Econt, Bank, external lecturer, author, developer or any other supplier, unless LEAN BULGARIA OOD has provided an explicit written indication.
5.8.
The publication of the management address does not automatically mean that the address is supported by a physical commercial establishment with continuous visiting hours.
5.9.
Personal visit, transfer of documents or transfer of goods on-site shall be carried out after prior coordination and confirmation by the merchant.
6. Management and representation
6.1.
Officially entered manager and representing company is:
Todor Neychev Neychev
6.2.
The company is represented according to the current circumstances in the Commercial Register.
6.3.
An employee, trainer, author, consultant, technical supplier, courier, payment operator or other partner may not assume obligations on behalf of the company beyond the powers conferred on it.
6.4.
An individual arrangement which amends the published terms should be confirmed in writing by a duly authorised person.
7. Official contact details
7.1.
Official email address:
office@lean.bg
7.2.
Official phone:
+359 896 060 911
7.3.
Official website of Lean Champions Platform and Lean Champions Store:
leanchampionscommunity.com
7.4.
Official e-mail can be used for:
1) general inquiries;
(2) questions concerning products and services;
3) questions about orders;
4) questions concerning payments;
5) issues concerning supplies;
6) exercising the right of withdrawal;
7) questions on return;
8) making a claim;
9) technical support;
10) questions concerning training;
11) questions concerning invoices;
12) requests for personal data;
13) security signals;
14) other official correspondence.
7.5.
The phone can be used to obtain information and assistance.
7.6.
Where the law, contract or specific procedure requires a verifiable written statement, it is advisable to send it through electronic form, e-mail, mail or courier.
7.7.
Orally held conversation shall not replace the written application for withdrawal, claim or other statement where the request cannot be proven reliably from its content.
7.8.
Electronic communications may be sent at any time.
7.9.
The communication received shall be processed during working days within a reasonable period of time consistent with the nature, complexity and necessary verification.
7.10.
No continuous telephone service, immediate response or service is promised beyond the announced organisational capability of the company.
8. Electronic contact form
8.1.
Where an electronic contact form is available on the Platform, it may be used as an additional channel for communication.
8.2.
The form may require:
1) name;
2) e-mail address;
3) telephone when needed;
4) theme;
5) content of the message;
6) order number;
7) Annexes;
8) other information needed to deal with the matter.
8.3.
After successful sending the system can provide confirmation on the screen or by email.
8.4.
When the user does not receive confirmation and the matter is urgent, he may use the official email or phone.
8.5.
The form shall not be sent:
1) full bank card number;
2) security code;
3) password for profile;
4) e-banking password;
5) code for dual-factor identification;
6) an unnecessary copy of a personal document;
7) other unnecessary sensitive information.
9. Managed internet services
9.1.
LEAN BULGARIA OOD operates Lean Champions Platform and Lean Champions Store.
9.2.
Services may be provided through:
1) the main domain;
2) related sub-domains;
3) user profiles;
4) progressive web applications;
5) mobile or desktop interfaces;
6) related software modules;
7) electronic training environment;
8) other officially announced technical channels.
9.3.
The official domain for orders and contractual information shall be:
leanchampionscommunity.com
9.4.
The domain lean.bg can be used for corporate information, e-mail or related services, but the specific purchase is regulated by the information shown in Lean Champions Store.
9.5.
A social network connection, page or profile shall not be automatically considered an official payment channel.
10. Products and services offered
10.1.
Through Lean Champions Platform and Lean Champions Store can be offered:
1) printed books;
2) sets of books;
3) printed study materials;
4) other physical goods;
5) electronic books;
6) recorded video and audio;
7) files, templates, manuals and presentations;
8) paid access to Lean Champions Platform;
9) access to 5S and other software modules;
10) individual plans;
11) corporate plans;
12) fixed-term subscriptions;
13) periodically renewed subscriptions when explicitly activated;
14) recorded remote training;
15) online live training;
16) attendance training;
17) webinars;
18) seminars;
19) consultations;
20) audits;
21) professional and organisational services;
22) combined packages;
23) other products and services described on the Platform.
10.2.
The specific characteristics, price, period, mode of delivery or activation and applicable conditions shall be indicated on the website of the product or service concerned.
10.3.
Lean Champions Store sells the products and services on behalf of LEAN BULGARIA OOD, unless another seller or supplier is explicitly indicated before the order.
10.4.
The platform shall not constitute a common online trading venue between an indefinite number of independent external traders unless a separate functionality of such purpose is introduced and clearly identified.
11. Prices and currency
11.1.
Prices shall be displayed in a clear and understandable manner before sending the order.
11.2.
The prices of Lean Champions Store are indicated in euro.
11.3.
Where an equivalent is shown in another currency, it shall have an informational character, unless it is explicitly indicated that the payment is made in that currency.
11.4.
The consumer price includes the applicable value added tax and other mandatory taxes and charges, except where the law provides otherwise.
11.5.
Delivery costs and ancillary services shall be shown separately where they are not included in the price.
11.6.
The final amount due shall be displayed before pressing the order button.
11.7.
The detailed rules are published in the Delivery and Payment Policy.
12. Payment methods
12.1.
Depending on the type of order may be available:
1) payment by bank card via myPOS;
2) a cash on delivery for eligible physical goods orders;
3) bank transfer where this method is technically activated;
4) another legitimate way shown in the basket.
12.2.
The method of payment is chosen in the ordering process.
12.3.
Not every payment method is applicable to any product or service.
12.4.
Payment is not offered for orders containing only digital content, platform access, subscription, training or service without physical delivery.
12.5.
The bank transfer is only available when it is shown as an active option in the basket.
12.6.
The bank data, the exact amount, the currency, the basis and the payment period shall be provided in the basket or in the confirmation of the specific order.
12.7.
The customer shall not make payment on a bank account received from an informal address, a social network or an unverified message.
12.8.
In case of doubt about payment instruction, the Client should confirm it via the official e-mail or telephone.
13. Payment operator
13.1.
Card payments are processed through the payment environment of myPOS or through another predeclared payment service provider.
13.2.
LEAN BULGARIA OOD does not receive or store:
1) the full number of the bank card;
(2) the security code;
3) the personal identification number;
4) e-banking password;
5) the codes for confirmation of payment.
13.3.
The merchant may obtain limited information on:
1) the transaction identifier;
2) size;
3) the currency;
4) the date;
5) status;
6) partially masked data when provided by the operator;
7) the refund or challenge of the payment.
13.4.
myPOS may process personal data as an independent controller for its own payment, protection and regulatory purposes.
14. Supply of physical goods
14.1.
The physical goods are delivered via Econt or by another courier explicitly shown in the basket.
14.2.
The customer can choose available delivery:
1) to address;
2) to an office of courier;
3) to another maintained point when available.
14.3.
The specific price, method and time of delivery shall be displayed before the order.
14.4.
Upon dispatch, the Client may receive a billing number and tracking information.
14.5.
The detailed rules are published in the Delivery and Payment Policy.
15. Provision of digital products and services
15.1.
Digital content and digital services can be provided by:
1) user profile;
2) secure link;
3) file to download;
4) training environment;
5) software module;
6) e-mail;
7) another method previously described.
15.2.
The period, technical requirements, duration and number of authorised users shall be indicated before purchase.
15.3.
Where the digital provision must start before the expiry of the legal withdrawal period, the necessary separate statements of the Consumer shall be collected.
15.4.
The merchant does not automatically activate a new paid subscription only due to the expiration of free or previous temporary access, except for prior and explicitly ordered periodic renewal.
16. Training and professional services
16.1.
In case of training or other pre-order service, the applicable:
1) theme;
2) content;
3) format;
4) date;
5) an hour;
6) time zone;
7) duration;
8) language;
9) technical requirements;
10) conditions for participation;
11) included materials;
12) conditions for a certificate;
13) conditions for withdrawal or cancellation.
16.2.
When training is provided by an external trainer on behalf of LEAN BULGARIA OOD, the contractual relationship with the Client remains with the trader specified in the order.
16.3.
Where an external person sells a service in his own name, his identity and conditions shall be clearly indicated before the order.
17. Invoices and accounting documents
17.1.
The customer may request the issue of an invoice and provide the necessary invoicing data.
17.2.
The invoice may be issued in electronic format.
17.3.
The electronic invoice may be sent to that electronic address.
17.4.
For cash-on-delivery orders, LEAN BULGARIA OOD remains the seller of the products, even though payment is collected by a courier or postal operator.
17.5.
The customer is responsible for the accuracy of the invoicing data provided.
18. Right of withdrawal and return
18.1.
The Consumer may exercise the right of withdrawal using the methods and within the deadlines specified on the “Right of withdrawal” page.
18.2.
An electronic application may be submitted via the "Formuljar for withdrawal" page.
18.3.
The practical procedure for sending the physical goods is described on the Return page.
18.4.
An application may also be sent to:
office@lean.bg
18.5.
For return the address published in the current Return Policy or provided in the written confirmation shall be used.
18.6.
The returned consignment shall not be sent by means of an cash on delivery, except upon express written consent by the Merchant.
19. Claims
19.1.
A complaint may be made regarding:
1) physical goods;
2) digital content;
3) digital service;
4) platform access;
5) subscription;
6) training;
7) other service;
8) payment;
9) delivery;
10) invoice.
19.2.
A complaint may be sent to:
office@lean.bg
19.3.
A complaint is registered and the Client receives confirmation with a unique number.
19.4.
Detailed time limits, documents and remedies are listed on the
19.5.
The customer must not send a full bank card number, security code or password as part of the claim.
20. Protection of personal data
20.1.
Personal data controller processed for the own purposes of Lean Champions Platform and Lean Champions Store is:
LEAN BULGARIA OOD
20.2.
Requests concerning personal data may be sent to:
office@lean.bg
20.3.
The topic can be mentioned:
? Request for personal data ?
20.4.
Detailed information on categories of data, purposes, grounds, recipients, time limits and rights is published in the Privacy Policy.
20.5.
Information on the use of cookies and similar technologies is published in the Cookies Policy.
21. Official payment notices and fraud prevention
21.1.
LEAN BULGARIA OOD does not require via e-mail, telephone call, chat or social network:
1) full bank card number;
2) security code;
3) Personal identification number;
4) e-banking password;
5) code for confirmation of transaction;
6) password for user profile.
21.2.
The customer shall not provide such data to a person who is presented as an employee, courier, payment operator or partner.
21.3.
Upon suspicious announcement, the Client shall:
1) not to press an unchecked connection;
(2) not to make a payment;
3) do not provide a code or password;
4) check the domain and address of the sender;
5) contact through the official contacts on this page.
21.4.
Change of the bank account for a specific order should not be considered valid only on the basis of an unverified e-mail.
22. Competent authorities
22.1.
Control of compliance with consumer legislation shall be carried out by competent authorities, including the Commission for Consumer Protection, within the limits of its powers.
22.2.
The control of the lawful processing of personal data shall be carried out by the Commission for the protection of personal data within the limits of its powers.
22.3.
The consumer may lodge a complaint or an alert to a competent authority through its official channels.
22.4.
The submission of a complaint to a state body is not necessarily bound by prior agreement with the merchant.
23. Alternative dispute resolution
23.1.
The consumer may request a dispute to be dealt with by a competent joint or sectoral conciliation committee.
23.2.
Participation in a conciliation procedure shall not restrict the right to judicial protection.
23.3.
The European platform for online dispute resolution has been terminated and is not used as a channel for filing new disputes.
23.4.
Current information on recognised bodies for alternative dispute resolution shall be obtained from the official sources of the competent authorities.
24. Language of contracts and correspondence
24.1.
The contracts through Lean Champions Store shall be concluded in Bulgarian unless another language is available before the order.
24.2.
Translations may be provided in other languages.
24.3.
In the event of a discrepancy between the Bulgarian version and translation, the Bulgarian version has the advantage, insofar as this does not restrict the mandatory rights of the Consumer from another country.
24.4.
The correspondence may be conducted in Bulgarian or in another language that the parties can reasonably use.
25. Access to legal documents
25.1.
Legal pages are available through Lean Champions Platform.
25.2.
Documents should be able to be reviewed prior to the execution of an order.
25.3.
The client can store them or print them.
25.4.
The version applicable to the specific order shall be provided on a durable medium or in such a way as to enable its storage and reproduction.
25.5.
Previous versions may be archived to demonstrate the information applicable to a specific contract.
26. Data changes
26.1.
This page shall be updated when changing to:
1) the name;
(2) the legal form;
3) eic;
4) VAT registration;
5) the address of the management;
6) the representing person;
7) official e-mail address;
8) telephone;
9) domain;
10) other essential information.
26.2.
The change shall be published without undue delay following its official entry or its actual occurrence.
26.3.
Change the contact data does not change the acquired rights of the Client.
26.4.
Where the change affects a current contract and is necessary for communication with the Client, it may be notified on a durable medium.
27. Entry into force
27.1.
This information shall enter into force as from the date specified in the field in force by the .
27.2.
The date of the last update shall indicate when the content has been last reviewed or amended.
27.3.
Where a separate provision is contrary to a statutory rule, the relevant legal rule shall apply without prejudice to the rest of the document.
27.4.
The company's current officially entered data shall be verified through the EIC Trade Register 203317933.
1. Subject of information
1.1.
This page contains the company's identification, registration and contact details, which manages Lean Champions Platform and Lean Champions Store and offers physical goods, digital content, digital services, platform access, training and other services.
1.2.
The information shall be provided to ensure smooth, direct and permanent access to the merchant's data.
1.3.
This page shall apply together with:
1) the Terms and Conditions;
2) The privacy policy;
3) Cookies Policy;
4) Delivery and payment policy;
5) The policy on the right of withdrawal;
6) Return policy;
7) The complaint policy;
8) withdrawal form;
9) the information published on the website of the specific product or service;
10) the confirmation of the specific order.
2. Name and legal form
2.1.
Merchant and service provider is:
LEAN BULGARIA OOD
2.2.
The name of the company in Latin is:
LEAN BULGARIA OOD
2.3.
The legal form of the company is a limited liability company.
2.4.
In these legal documents, the company can be referred to as:
1) „ЛИЙН БЪЛГАРИЯ ООД“;
2) the merchant.
3)
4) The controller shall when acting as a personal data controller;
5) “we”, “us” or “our”.
3. Registration data
3.1.
LEAN BULGARIA OOD. is listed in the Commercial Register and the register of non-profit legal entities led by the Registry Agency of the Ministry of Justice of the Republic of Bulgaria.
3.2.
Unique identifier:
203317933
3.3.
The EIC is the official registration identifier of the company.
3.4.
The current status of the company can be verified by public reference in the Commercial Register under the said EIC.
3.5.
In the event of non-compliance caused by a technical or printed error in this page, the officially entered circumstances in the Trade Register shall have a decisive meaning, without limiting the rights of the Client to a contract already concluded.
4. VAT registration
4.1.
LEAN BULGARIA OOD. is registered under the Value Added Tax Act.
4.2.
VAT identification number:
BG203317933
4.3.
Where the price is intended for Consumer, it shall be marked as the final price with the applicable value added tax and other mandatory taxes and fees, except where the law requires otherwise.
4.4.
Delivery costs and other additional costs shall be shown separately before sending the order where they are not included in the declared price.
5. Registered office and business address
5.1.
Location:
Republic of Bulgaria, Sofia
5.2.
Official address of the management:
Republic of Bulgaria
Postal code: 1700
gr. Sofia ul.
Studentski district
Prof. Kiril Popov No 55
Entrance A
floor 1
Apartment 4
5.3.
The address referred to in the previous paragraph shall be the official address of the management entered in the Trade Register.
5.4.
The address may be used for official written correspondence to the company.
5.5.
Where a separate address is published for the return of goods, surrender of a claim or other specific procedure, the address specified in the relevant policy or written instructions for the particular case shall be used.
5.6.
Before sending a physical consignment, the Client should check the current address published on the Return page or provided in the written confirmation of the application.
5.7.
A consignment must not be sent to myPOS, Econt, Bank, external lecturer, author, developer or any other supplier, unless LEAN BULGARIA OOD has provided an explicit written indication.
5.8.
The publication of the management address does not automatically mean that the address is supported by a physical commercial establishment with continuous visiting hours.
5.9.
Personal visit, transfer of documents or transfer of goods on-site shall be carried out after prior coordination and confirmation by the merchant.
6. Management and representation
6.1.
Officially entered manager and representing company is:
Todor Neychev Neychev
6.2.
The company is represented according to the current circumstances in the Commercial Register.
6.3.
An employee, trainer, author, consultant, technical supplier, courier, payment operator or other partner may not assume obligations on behalf of the company beyond the powers conferred on it.
6.4.
An individual arrangement which amends the published terms should be confirmed in writing by a duly authorised person.
7. Official contact details
7.1.
Official email address:
office@lean.bg
7.2.
Official phone:
+359 896 060 911
7.3.
Official website of Lean Champions Platform and Lean Champions Store:
leanchampionscommunity.com
7.4.
Official e-mail can be used for:
1) general inquiries;
(2) questions concerning products and services;
3) questions about orders;
4) questions concerning payments;
5) issues concerning supplies;
6) exercising the right of withdrawal;
7) questions on return;
8) making a claim;
9) technical support;
10) questions concerning training;
11) questions concerning invoices;
12) requests for personal data;
13) security signals;
14) other official correspondence.
7.5.
The phone can be used to obtain information and assistance.
7.6.
Where the law, contract or specific procedure requires a verifiable written statement, it is advisable to send it through electronic form, e-mail, mail or courier.
7.7.
Orally held conversation shall not replace the written application for withdrawal, claim or other statement where the request cannot be proven reliably from its content.
7.8.
Electronic communications may be sent at any time.
7.9.
The communication received shall be processed during working days within a reasonable period of time consistent with the nature, complexity and necessary verification.
7.10.
No continuous telephone service, immediate response or service is promised beyond the announced organisational capability of the company.
8. Electronic contact form
8.1.
Where an electronic contact form is available on the Platform, it may be used as an additional channel for communication.
8.2.
The form may require:
1) name;
2) e-mail address;
3) telephone when needed;
4) theme;
5) content of the message;
6) order number;
7) Annexes;
8) other information needed to deal with the matter.
8.3.
After successful sending the system can provide confirmation on the screen or by email.
8.4.
When the user does not receive confirmation and the matter is urgent, he may use the official email or phone.
8.5.
The form shall not be sent:
1) full bank card number;
2) security code;
3) password for profile;
4) e-banking password;
5) code for dual-factor identification;
6) an unnecessary copy of a personal document;
7) other unnecessary sensitive information.
9. Managed internet services
9.1.
LEAN BULGARIA OOD operates Lean Champions Platform and Lean Champions Store.
9.2.
Services may be provided through:
1) the main domain;
2) related sub-domains;
3) user profiles;
4) progressive web applications;
5) mobile or desktop interfaces;
6) related software modules;
7) electronic training environment;
8) other officially announced technical channels.
9.3.
The official domain for orders and contractual information shall be:
leanchampionscommunity.com
9.4.
The domain lean.bg can be used for corporate information, e-mail or related services, but the specific purchase is regulated by the information shown in Lean Champions Store.
9.5.
A social network connection, page or profile shall not be automatically considered an official payment channel.
10. Products and services offered
10.1.
Through Lean Champions Platform and Lean Champions Store can be offered:
1) printed books;
2) sets of books;
3) printed study materials;
4) other physical goods;
5) electronic books;
6) recorded video and audio;
7) files, templates, manuals and presentations;
8) paid access to Lean Champions Platform;
9) access to 5S and other software modules;
10) individual plans;
11) corporate plans;
12) fixed-term subscriptions;
13) periodically renewed subscriptions when explicitly activated;
14) recorded remote training;
15) online live training;
16) attendance training;
17) webinars;
18) seminars;
19) consultations;
20) audits;
21) professional and organisational services;
22) combined packages;
23) other products and services described on the Platform.
10.2.
The specific characteristics, price, period, mode of delivery or activation and applicable conditions shall be indicated on the website of the product or service concerned.
10.3.
Lean Champions Store sells the products and services on behalf of LEAN BULGARIA OOD, unless another seller or supplier is explicitly indicated before the order.
10.4.
The platform shall not constitute a common online trading venue between an indefinite number of independent external traders unless a separate functionality of such purpose is introduced and clearly identified.
11. Prices and currency
11.1.
Prices shall be displayed in a clear and understandable manner before sending the order.
11.2.
The prices of Lean Champions Store are indicated in euro.
11.3.
Where an equivalent is shown in another currency, it shall have an informational character, unless it is explicitly indicated that the payment is made in that currency.
11.4.
The consumer price includes the applicable value added tax and other mandatory taxes and charges, except where the law provides otherwise.
11.5.
Delivery costs and ancillary services shall be shown separately where they are not included in the price.
11.6.
The final amount due shall be displayed before pressing the order button.
11.7.
The detailed rules are published in the Delivery and Payment Policy.
12. Payment methods
12.1.
Depending on the type of order may be available:
1) payment by bank card via myPOS;
2) a cash on delivery for eligible physical goods orders;
3) bank transfer where this method is technically activated;
4) another legitimate way shown in the basket.
12.2.
The method of payment is chosen in the ordering process.
12.3.
Not every payment method is applicable to any product or service.
12.4.
Payment is not offered for orders containing only digital content, platform access, subscription, training or service without physical delivery.
12.5.
The bank transfer is only available when it is shown as an active option in the basket.
12.6.
The bank data, the exact amount, the currency, the basis and the payment period shall be provided in the basket or in the confirmation of the specific order.
12.7.
The customer shall not make payment on a bank account received from an informal address, a social network or an unverified message.
12.8.
In case of doubt about payment instruction, the Client should confirm it via the official e-mail or telephone.
13. Payment operator
13.1.
Card payments are processed through the payment environment of myPOS or through another predeclared payment service provider.
13.2.
LEAN BULGARIA OOD does not receive or store:
1) the full number of the bank card;
(2) the security code;
3) the personal identification number;
4) e-banking password;
5) the codes for confirmation of payment.
13.3.
The merchant may obtain limited information on:
1) the transaction identifier;
2) size;
3) the currency;
4) the date;
5) status;
6) partially masked data when provided by the operator;
7) the refund or challenge of the payment.
13.4.
myPOS may process personal data as an independent controller for its own payment, protection and regulatory purposes.
14. Supply of physical goods
14.1.
The physical goods are delivered via Econt or by another courier explicitly shown in the basket.
14.2.
The customer can choose available delivery:
1) to address;
2) to an office of courier;
3) to another maintained point when available.
14.3.
The specific price, method and time of delivery shall be displayed before the order.
14.4.
Upon dispatch, the Client may receive a billing number and tracking information.
14.5.
The detailed rules are published in the Delivery and Payment Policy.
15. Provision of digital products and services
15.1.
Digital content and digital services can be provided by:
1) user profile;
2) secure link;
3) file to download;
4) training environment;
5) software module;
6) e-mail;
7) another method previously described.
15.2.
The period, technical requirements, duration and number of authorised users shall be indicated before purchase.
15.3.
Where the digital provision must start before the expiry of the legal withdrawal period, the necessary separate statements of the Consumer shall be collected.
15.4.
The merchant does not automatically activate a new paid subscription only due to the expiration of free or previous temporary access, except for prior and explicitly ordered periodic renewal.
16. Training and professional services
16.1.
In case of training or other pre-order service, the applicable:
1) theme;
2) content;
3) format;
4) date;
5) an hour;
6) time zone;
7) duration;
8) language;
9) technical requirements;
10) conditions for participation;
11) included materials;
12) conditions for a certificate;
13) conditions for withdrawal or cancellation.
16.2.
When training is provided by an external trainer on behalf of LEAN BULGARIA OOD, the contractual relationship with the Client remains with the trader specified in the order.
16.3.
Where an external person sells a service in his own name, his identity and conditions shall be clearly indicated before the order.
17. Invoices and accounting documents
17.1.
The customer may request the issue of an invoice and provide the necessary invoicing data.
17.2.
The invoice may be issued in electronic format.
17.3.
The electronic invoice may be sent to that electronic address.
17.4.
For cash-on-delivery orders, LEAN BULGARIA OOD remains the seller of the products, even though payment is collected by a courier or postal operator.
17.5.
The customer is responsible for the accuracy of the invoicing data provided.
18. Right of withdrawal and return
18.1.
The Consumer may exercise the right of withdrawal using the methods and within the deadlines specified on the “Right of withdrawal” page.
18.2.
An electronic application may be submitted via the "Formuljar for withdrawal" page.
18.3.
The practical procedure for sending the physical goods is described on the Return page.
18.4.
An application may also be sent to:
office@lean.bg
18.5.
For return the address published in the current Return Policy or provided in the written confirmation shall be used.
18.6.
The returned consignment shall not be sent by means of an cash on delivery, except upon express written consent by the Merchant.
19. Claims
19.1.
A complaint may be made regarding:
1) physical goods;
2) digital content;
3) digital service;
4) platform access;
5) subscription;
6) training;
7) other service;
8) payment;
9) delivery;
10) invoice.
19.2.
A complaint may be sent to:
office@lean.bg
19.3.
A complaint is registered and the Client receives confirmation with a unique number.
19.4.
Detailed time limits, documents and remedies are listed on the
19.5.
The customer must not send a full bank card number, security code or password as part of the claim.
20. Protection of personal data
20.1.
Personal data controller processed for the own purposes of Lean Champions Platform and Lean Champions Store is:
LEAN BULGARIA OOD
20.2.
Requests concerning personal data may be sent to:
office@lean.bg
20.3.
The topic can be mentioned:
? Request for personal data ?
20.4.
Detailed information on categories of data, purposes, grounds, recipients, time limits and rights is published in the Privacy Policy.
20.5.
Information on the use of cookies and similar technologies is published in the Cookies Policy.
21. Official payment notices and fraud prevention
21.1.
LEAN BULGARIA OOD does not require via e-mail, telephone call, chat or social network:
1) full bank card number;
2) security code;
3) Personal identification number;
4) e-banking password;
5) code for confirmation of transaction;
6) password for user profile.
21.2.
The customer shall not provide such data to a person who is presented as an employee, courier, payment operator or partner.
21.3.
Upon suspicious announcement, the Client shall:
1) not to press an unchecked connection;
(2) not to make a payment;
3) do not provide a code or password;
4) check the domain and address of the sender;
5) contact through the official contacts on this page.
21.4.
Change of the bank account for a specific order should not be considered valid only on the basis of an unverified e-mail.
22. Competent authorities
22.1.
Control of compliance with consumer legislation shall be carried out by competent authorities, including the Commission for Consumer Protection, within the limits of its powers.
22.2.
The control of the lawful processing of personal data shall be carried out by the Commission for the protection of personal data within the limits of its powers.
22.3.
The consumer may lodge a complaint or an alert to a competent authority through its official channels.
22.4.
The submission of a complaint to a state body is not necessarily bound by prior agreement with the merchant.
23. Alternative dispute resolution
23.1.
The consumer may request a dispute to be dealt with by a competent joint or sectoral conciliation committee.
23.2.
Participation in a conciliation procedure shall not restrict the right to judicial protection.
23.3.
The European platform for online dispute resolution has been terminated and is not used as a channel for filing new disputes.
23.4.
Current information on recognised bodies for alternative dispute resolution shall be obtained from the official sources of the competent authorities.
24. Language of contracts and correspondence
24.1.
The contracts through Lean Champions Store shall be concluded in Bulgarian unless another language is available before the order.
24.2.
Translations may be provided in other languages.
24.3.
In the event of a discrepancy between the Bulgarian version and translation, the Bulgarian version has the advantage, insofar as this does not restrict the mandatory rights of the Consumer from another country.
24.4.
The correspondence may be conducted in Bulgarian or in another language that the parties can reasonably use.
25. Access to legal documents
25.1.
Legal pages are available through Lean Champions Platform.
25.2.
Documents should be able to be reviewed prior to the execution of an order.
25.3.
The client can store them or print them.
25.4.
The version applicable to the specific order shall be provided on a durable medium or in such a way as to enable its storage and reproduction.
25.5.
Previous versions may be archived to demonstrate the information applicable to a specific contract.
26. Data changes
26.1.
This page shall be updated when changing to:
1) the name;
(2) the legal form;
3) eic;
4) VAT registration;
5) the address of the management;
6) the representing person;
7) official e-mail address;
8) telephone;
9) domain;
10) other essential information.
26.2.
The change shall be published without undue delay following its official entry or its actual occurrence.
26.3.
Change the contact data does not change the acquired rights of the Client.
26.4.
Where the change affects a current contract and is necessary for communication with the Client, it may be notified on a durable medium.
27. Entry into force
27.1.
This information shall enter into force as from the date specified in the field in force by the .
27.2.
The date of the last update shall indicate when the content has been last reviewed or amended.
27.3.
Where a separate provision is contrary to a statutory rule, the relevant legal rule shall apply without prejudice to the rest of the document.
27.4.
The company's current officially entered data shall be verified through the EIC Trade Register 203317933.