Delivery and payment
delivery and payment
1. Object and scope
1.1.
This Delivery and Payment Policy shall lay down the conditions, methods and time limits for:
1) payment of orders made through Lean Champions Store and Lean Champions Platform;
2) processing and dispatch of physical goods;
3) delivery of printed books, kits and other material products;
4) provision of digital content;
5) activation of paid access to Lean Champions Platform;
6) activation of subscriptions and software functionalities;
7) confirmation of registrations for remote, online and attendance trainings;
8) execution of mixed orders containing physical and digital products or services.
1.2.
This policy shall apply together with:
1) the Terms and Conditions;
(2) The policy on the right of withdrawal;
3) Return policy;
4) The policy of claims;
5) The Privacy Policy;
6) the information published on the specific product or service page;
7) the information shown in the basket;
8) the confirmation of the specific order.
1.3.
Where a specific product, service, training or pre-order is designated for delivery, activation or execution, that specific period shall apply, provided that it is shown to the Client before sending the order and included in the confirmation of the order.
1.4.
The information in this policy does not restrict the mandatory rights of the Consumer under applicable law.
2. Trader data
2.1.
Merchant and supplier of the products and services offered is:
LEAN BULGARIA OOD
Unified Identification Code (UIC): 203317933
VAT identification number: BG203317933
Registered office and management address: Sofia, 55 Kiril Popov Street, entrance A, floor 1, apartment 4, Republic of Bulgaria
Manager: Todor Neychev
Email: office@lean.bg
Telephone: +359 896 060 911
Website: https://leanchampionscommunity.com
hereinafter referred to as the “Merchant”.
3. Prices and final order amount
3.1.
The price of each product or service is displayed on its page and in the basket before sending the order.
3.2.
Consumer prices include the applicable value added tax and other mandatory taxes and charges, except where the law provides otherwise.
3.3.
The costs of delivery of physical goods are not included in the price of the product, except where the specific offer explicitly indicates free shipping.
3.4.
The delivery value shall be calculated according to:
1) the chosen delivery method;
(2) the address or office of the courier;
3) the weight and dimensions of the consignment;
4) the number and type of products ordered;
5) the applicable courier tariff;
6) Selected additional courier services where available.
3.5.
The final amount due shall be shown before the push button is pressed.
3.6.
The final amount shall include:
1) the price of the selected products and services;
(2) the applicable taxes;
3) the price of delivery;
4) the cash-on-delivery or postal money transfer fee, where applicable and displayed;
5) Other additional costs which the Client has explicitly chosen.
3.7.
The merchant shall not charge hidden fees or additional amounts which have not been shown to the Client before sending the order.
3.8.
Where an additional cost cannot be reasonably calculated in advance, the manner in which the contract will be determined shall be indicated before the contract.
3.9.
Change of the declared price is without prejudice to an already accepted order.
3.10.
In case of an obvious technical, printed or system error in a price established prior to acceptance of the order, the merchant shall notify the Client and give him the opportunity:
1) confirm a new order at the right price;
2) to withdraw from the order without costs.
3.11.
Where payment has already been received in the event of an unsolicited order with an apparently incorrect price, the amount shall be refunded without undue delay.
4. Available payment methods
4.1.
Payment methods that can be used for a specific order are shown in the basket before sending it.
4.2.
Depending on the type of order may be available:
1) payment by bank card via myPOS;
2) payment on receipt of physical goods;
3) payment by bank transfer where this method is activated;
4) another lawful method of payment explicitly shown in the basket.
4.3.
Not every payment method is available for each type of product or service.
4.4.
Cash on delivery is not available for orders containing only digital content, paid access to the Platform, a subscription, training or another service that does not involve physical delivery.
4.5.
In case of mixed order, the available payment method shall be determined according to the composition of the basket and the technical possibility of secure activation of the digital elements.
4.6.
The customer chooses the desired payment method before sending the order.
4.7.
Changing the payment method after sending the order is possible only before the start of its execution and after confirmation by the merchant.
5. Payment by bank card through myPOS
5.1.
When payment by bank card is available, it is processed through the protected payment environment of myPOS.
5.2.
After selecting a card payment, the Client may be redirected to a secure page of the payment operator on which the required payment data is entered.
5.3.
The merchant does not receive or store:
1) the full number of the bank card;
2) the security code of the card;
3) the personal identification number of the cardholder;
4) other full certification data on the payment card.
5.4.
The processing of payment data shall be carried out by myPOS and by participating banks and card organisations in accordance with their security rules and requirements.
5.5.
Payment shall be deemed successful when the merchant receives a valid confirmation from the paying operator of a successfully executed transaction.
5.6.
Showing a successful payment message does not cancel the need for the Client to receive a separate confirmation of acceptance of the order.
5.7.
Upon successful payment the Client receives electronic confirmation of the status of the payment and the order.
5.8.
Where a card payment is refused or failed, the order shall not be considered paid.
5.9.
A reason for failure to pay may be:
1) insufficient availability;
2) expired or blocked card;
3) incorrect input;
4) withdrawal by the bank issuer;
5) failure to confirm identity;
6) interruption of connection;
7) expiry of time for the payment session;
8) technical problem for the payment operator;
9) another limitation imposed by the bank, card scheme or payment provider.
5.10.
When payment is not successful, the Client can make a new attempt or choose another available payment method.
5.11.
Upon termination of the process, the Customer must not make multiple payments before checking the status of the order or contact the Merchant.
5.12.
Where a double or multiple payment is established for the same contract, the overpaid amount shall be refund without undue delay following a transaction check.
5.13.
Where the payment is successful but the order cannot be accepted or executed, the merchant shall notify the Client and shall refund the amount received under the original payment instrument.
5.14.
A card payment does not result in automatic periodic payment of the card unless the Client has pre- and explicitly selected a subscription with automatic renewal.
5.15.
Where a subscription with periodic card payment is offered in the future, the contract shall be clearly indicated before:
1) the amount of the periodic payment;
2) the invoicing period;
3) the date or method of determining the next payment;
4) the minimum duration of the contract;
5) the conditions for automatic renewal;
6) the way to end future payments.
5.16.
The lack of response from the Client, the continuation of the use of the Platform or the existence of a previous card payment themselves do not constitute consent for a new automatic payment.
6. Cash on delivery
6.1.
cash on delivery may only be selected when:
1) the order contains a physical commodity;
(2) delivery shall be made to an address or office maintained by the courier;
3) This method of payment is shown as available in the basket.
6.2.
For cash on delivery, the Client shall pay the amount due upon receipt of the consignment under the terms of the chosen courier.
6.3.
The amount due upon receipt shall be shown in the basket and in the confirmation of the order.
6.4.
Where the courier charges a payment fee, postal cash transfer or other related service, that fee shall be displayed before the order is sent where it can be determined in advance.
6.5.
The customer receives a document for the amount collected under the rules of the courier or postal service operator.
6.6.
Where the Client has declared an invoice and has provided the necessary data, the invoice shall be issued by the Merchant for the purchased products and services.
6.7.
Cash on delivery is not available for:
1) a separate e-book;
2) file to download;
3) recorded digital learning;
4) paid subscription;
5) paid access to Lean Champions Platform;
6) online learning without physical delivery;
7) consultation or other service without physical product.
6.8.
When a free digital bonus is included in a physical book, the merchant may activate the bonus after receiving confirmation from the courier that the consignment has been received and paid.
6.9.
Upon withdrawal of receipt of the consignment, the digital bonus shall not be activated or, if it is already activated for technical reasons, it may be deactivated.
7. Bank transfer payment
7.1.
Payment by bank transfer is only available when shown as an active payment method in the basket.
7.2.
When the bank transfer is not shown in the basket, an order cannot be paid in this way.
7.3.
When choosing a bank transfer The client receives in the basket or in the electronic confirmation:
1) name of the recipient;
2) IBAN of the bank account;
3) BIC where necessary;
4) the name of the servicing bank;
5) currency of payment;
6) the exact amount due;
7) order number;
8) a period for entering the payment;
9) An indication of the basis of the translation.
7.4.
In the reason for payment The Client must indicate the order number.
7.5.
Unless another time limit is specified in the specific confirmation, the full amount must be entered on the merchant's bank account within 3 working days of the creation of the contract.
7.6.
Payment shall be deemed to have been made on the date on which the full amount due is credited to the merchant's bank account.
7.7.
The sending of a payment order or a photo of an ordered translation shall not be automatically aligned to the payment received.
7.8.
Upon receipt and identification of the full amount, the order has the status
7.9.
Order with the status
1) shall not be transmitted to a courier;
2) is not activated as paid digital access;
3) does not result in the provision of paid digital content;
4) does not confirm a final place of paid training unless otherwise specified in the specific tender.
7.10.
The delivery, activation or execution period shall start from the working day on which the full amount has been received and correctly identified.
7.11.
The merchant shall not charge its own additional fee for bank transfers.
7.12.
The fees charged by the client's bank or banks intermediaries are at the expense of the orderer.
7.13.
The total amount of the order must be entered on the merchant's account.
7.14.
Where the amount received is lower than the amount due, the Client shall be notified and the order shall remain in wait until the remainder is received.
7.15.
Where the account receives a greater amount than the amount due, the overpaid portion shall be refund after verification and identification of the payment.
7.16.
Where the payment is not received within the specified time limit, the contract may be cancelled automatically without a penalty.
7.17.
After cancellation Customer can make a new order, with availability, price and conditions determined at the time of the new order.
7.18.
When payment is made after automatic cancellation and the order cannot be refund, the amount received shall be returned without undue delay.
7.19.
When late payment can be referred to the order and the product or service is still available, the merchant may offer a refund after confirmation from the Client.
7.20.
Upon reimbursement of the amount paid by bank transfer, the amount shall be returned to the bank account from which the payment has been received, unless the Client expressly agrees with another free way for it.
8. Issuing an invoice
8.1.
The customer may request an invoice for the products and services purchased.
8.2.
For the timely issue of an invoice, it is recommended that the necessary data be entered prior to completion of the contract.
8.3.
For an invoice of a natural person may be necessary:
1) name and surname;
2) address;
3) other information required by the applicable accounting legislation.
8.4.
For the invoice of a legal person or a sole trader, the following may be necessary:
1) name;
2) EIC or other registration number;
3) VAT identification number, where applicable;
4) address of management;
5) the name of the recipient or representing person;
6) e-mail address for receipt of the invoice.
8.5.
The customer is responsible for the accuracy of the invoicing data provided.
8.6.
The invoice may be issued in electronic format and sent to the electronic address provided.
8.7.
Where a request for an invoice is made after the completion of the contract, it shall be processed in accordance with the applicable accounting and tax rules.
8.8.
For cash on delivery, the invoice shall be issued by the merchant for the products and services sold, even though the payment is collected by courier.
9. Physical delivery territory
9.1.
At the date of entry into force of this version, physical goods shall be delivered on the territory of the Republic of Bulgaria.
9.2.
The delivery may be carried out:
1) to the address specified by the Client;
2) to the elected office of Econt;
3) to another maintained point where such an option is shown in the basket.
9.3.
The customer can choose only settlements, addresses and offices that are supported by the delivery system.
9.4.
Where a country, location or mode of delivery is not available in the basket, delivery to it shall not be offered.
9.5.
In future expansion of supplies outside the Republic of Bulgaria, the applicable countries, deadlines, costs, taxes, customs duties and restrictions will be shown before sending the order.
10. Courier and delivery method
10.1.
Physical supplies shall be carried out via Econt or by another courier or postal service operator, which is explicitly shown in the basket.
10.2.
The customer chooses the available delivery method before sending the order.
10.3.
When choosing a delivery to an office, the Client must indicate the exact office.
10.4.
When choosing a delivery to an address, the Client must specify:
1) name of the recipient;
2) telephone contact;
3) locality;
4) postcode where necessary;
5) street or neighborhood;
6) number;
7) entrance, floor and apartment where applicable;
8) Additional instructions required for delivery.
10.5.
The customer is responsible for providing delivery data to be accurate, complete and up-to-date.
10.6.
The merchant shall not be responsible for any delay caused solely by:
1) incorrect address;
2) incorrect phone;
3) incomplete data;
4) absence of the recipient;
5) refusing the recipient to assist the courier;
6) change the address after transmission of the consignment;
7) another act or omission of the Client.
10.7.
When the Client detects an error in the data prior to dispatch, he must contact the Merchant without undue delay.
10.8.
After transmitting the consignment to a courier, a change of address or office may depend on the rules of the courier and result in additional costs.
10.9.
Additional cost of change requested by the Client after dispatch may be on his account when actually charged by the courier.
11. Time limit for processing and delivery of physical goods
11.1.
For physical goods available, the order shall be processed and transmitted to a courier within 2 working days.
11.2.
The period referred to in the preceding paragraph shall start to run:
1) For cash on delivery, from the acceptance of the order;
2) upon payment by card, by successful confirmation of payment and acceptance of the order;
3) in case of bank transfer, from receipt and identification of the full amount due.
11.3.
For the purposes of operational processing, a contract received on a non-work day shall be started to be processed on the first following working day.
11.4.
The supply of available physical goods in the territory of the Republic of Bulgaria shall be carried out no later than 7 working days from the applicable starting point in point 11.2.
11.5.
The period referred to in point 11.4 shall include the time for:
1) processing of the order;
2) assembly;
3) packing;
4) transmission of the courier;
5) Transport to the selected address or office.
11.6.
That period shall not apply where a different specific time limit has been announced prior to the contract.
11.7.
A different period may apply to:
1) prior order;
2) temporary non-existent product;
3) a product to be printed or produced;
4) customised product;
5) a large corporate order;
6) delivery outside a standard serviced area;
7) promotional campaign with a special deadline.
11.8.
Upon prior request, the specific expected date or delivery period shall be displayed on the product page and confirmed by e-mail.
11.9.
Where another specific period is not agreed, the physical commodity shall be delivered no later than 30 calendar days from the conclusion of the contract.
11.10.
The delivery period shall be deemed to be fulfilled when the goods are transferred to or to a third party designated by the Consumer other than the carrier.
12. Delay and inability to deliver
12.1.
When the merchant knows that the order will not be delivered within the agreed time limit, the Client shall be informed without undue delay.
12.2.
The notification may contain:
1) the reason for the delay when known;
2) the updated expected deadline;
3) possible solutions;
4) contact details.
12.3.
Upon delay, the Customer may accept a proposed new deadline.
12.4.
When the physical commodity is not delivered within the agreed period, the Consumer may specify an appropriate additional delivery time.
12.5.
If the delivery is not carried out and within the appropriate additional period, the Consumer may terminate the contract under the applicable legislation.
12.6.
The consumer may terminate the contract immediately when:
1) The merchant has expressly refused to deliver the goods;
(2) delivery within the agreed period was substantial in the light of the circumstances;
3) The consumer has previously informed the Merchant that delivery to the specific date is an essential condition.
12.7.
In case of a valid termination due to non-refundable payments received shall be reimbursed without undue delay.
12.8.
Where only part of a mixed order cannot be executed, the Client shall be notified and may choose between:
1) implementation of the available part and refund of the unsupplied part;
2) replacement with another product upon express consent;
3) termination of the affected part;
4) termination of the entire contract where partial execution has lost meaning for it and the law allows it.
12.9.
The merchant does not replace a unilaterally ordered product with another product without the customer's consent.
13. Tracking of the consignment
13.1.
After handing over the physical consignment to the courier, the Client receives:
1) number of the bill of lading;
2) link or tracking indication when available;
3) name of courier;
4) information on the selected address or office;
5) other available delivery information.
13.2.
The information can be sent by the Merchant, the courier or both.
13.3.
The customer should check whether the data on the recipient and the selected office are correct.
13.4.
The statuses displayed by the courier are generated by his system.
13.5.
In the event of a discrepancy between the status and the actual situation, the Customer may contact the courier or the Merchant for assistance.
14. Receiving and reviewing the consignment
14.1.
Upon receipt, the Customer shall check:
1) whether the consignment is intended for it;
2) whether the outer packaging is clearly damaged;
3) whether the number of packages corresponds to the information from the courier;
4) whether there are visible traces of wetting, tearing, opening or impact.
14.2.
In case of apparent transport damage, it is recommended that the Customer request from the courier:
1) marking of the failure;
2) drawing up a protocol;
3) photographs of the consignment;
4) provide a copy of the document.
14.3.
The lack of a protocol does not take away the mandatory legal rights of the Consumer, but may make it difficult to establish the moment and cause of the damage.
14.4.
Where a missing, incorrect or damaged product is detected on opening, the Client shall notify the Merchant as soon as possible and provide:
1) order number;
2) description of the problem;
3) pictures of the packaging;
4) pictures of the product;
5) Protocol from the courier when available.
14.5.
The notification referred to in the preceding paragraph shall constitute assistance in the rapid clarification of the case and shall not replace or restrict the legal right of claim.
14.6.
The risk of accidental destruction or damage to the physical commodity shall be passed on to the Consumer when he or a third party other than the carrier receives the goods.
14.7.
Where the Consumer has chosen a carrier which has not been proposed by the Merchant, the risk shall pass under the applicable legal rules.
15. Undelivered and unclaimed shipments
15.1.
The customer is obliged to receive the package within the time limit set by the courier.
15.2.
Where the consignment is not received due to:
1) incorrect data;
2) failure to respond to that phone;
3) absence of the recipient;
4) non-search from courier office;
5) withdrawal of receipt;
6) another reason for which the Client is responsible,
The consignment may be returned to the merchant.
15.3.
The return of an undelivered shipment does not automatically constitute a duly exercised right of withdrawal.
15.4.
The Consumer may exercise the right of withdrawal by an unambiguous statement following the procedure described on the “Right of withdrawal” page.
15.5.
When returned the merchant may contact the Client to specify whether he wishes:
1) re-send;
2) cancellation of the order;
3) exercising the right of withdrawal, where applicable.
15.6.
Re-send is carried out after confirmation by the Client.
15.7.
The actual costs of re-submission may be borne by the Client where the need for re-delivery is caused by incorrect data provided by the Customer, not receiving or any other circumstance to which he is responsible.
15.8.
No automatic penalty fee shall be charged for an outstanding consignment.
15.9.
Where a prepaid contract is cancelled after return of an outstanding consignment, the refund shall be made in accordance with the applicable legislation and the conditions concerning the right of withdrawal, and only legitimately due actual costs may be taken into account.
16. Provision of digital content
16.1.
Digital content may include:
1) electronic books;
2) recorded videos;
3) audio materials;
4) files;
5) presentations;
6) templates;
7) electronic manuals;
8) recorded trainings;
9) other digital materials.
16.2.
Digital content shall be provided in the manner indicated on the product page.
16.3.
It may be made available by:
1) activation in a user profile;
2) link to download;
3) secure link for review;
4) e-mail;
5) learning environment;
6) another explicitly described technical option.
16.4.
In case of successful card payment and in the absence of a specified future starting date, the digital content shall be provided:
1) immediately when the system allows automatic provision;
2) no later than 1 working day when an administrative inspection or manual activation is required.
16.5.
In the case of a bank transfer, the period for granting shall start after receipt and identification of the full amount.
16.6.
In the case of unpaid or unsuccessfully paid order, the digital content shall not be provided.
16.7.
Where the digital content must be provided before the expiry of the legal withdrawal period, activation shall be carried out only after obtaining the necessary explicit consent and confirmation from the Consumer.
16.8.
When the Consumer does not give the necessary consent for immediate delivery, the merchant may commence the delivery after the 14-day withdrawal period.
16.9.
Upon delivery, the Client shall receive electronic confirmation which may contain:
1) name of the content;
2) method of access;
3) link;
4) period of access;
5) technical requirements;
6) information on the consent given;
7) technical support data.
16.10.
When the link or file does not work, the Client should notify the Merchant in order to perform a check and restore access.
17. Activation of digital service and access to the platform
17.1.
The paid access to Lean Champions Platform, its modules and functionalities is activated for the period and the number of users specified in the specific offer.
17.2.
In case of successful card payment and in the absence of a future starting date, access shall be activated:
1) immediately upon automatic activation;
2) no later than 1 working day when an administrative inspection or manual adjustment is required.
17.3.
In case of bank transfer, access shall be activated no later than 1 working day after receipt and identification of the full amount.
17.4.
Where the Client does not have an existing profile, the system may:
1) to create a profile;
(2) send an invitation for registration;
3) send a link to set a password;
4) request confirmation of the e-mail address.
17.5.
The period of access paid shall start from the date of activation unless the offer and confirmation specify another starting date.
17.6.
The customer receives confirmation containing:
1) the activated plan;
(2) the starting date;
3) the final date;
4) the number of authorised users;
5) the modules included;
6) input information;
7) technical maintenance data;
8) the presence or absence of automatic renewal.
17.7.
The digital service paid shall not start before the expiry of the legal withdrawal period, except where the Consumer has made the necessary explicit request for early start.
17.8.
In case of a technical problem preventing activation, the merchant shall notify the Client and take action to provide access without undue delay.
17.9.
Where access cannot be granted, the Client shall have the rights provided for in the Terms and Conditions, Return Policy and the applicable legislation.
18. Trainings, webinars and other services
18.1.
When ordering training, webinar, consultation or other service, the specific page shall indicate:
1) the manner of conduct;
(2) the date;
3) hours;
4) the time zone;
5) duration;
6) the location or online platform;
7) the technical requirements;
8) the included materials;
9) the conditions for participation.
18.2.
After successful payment, the registration for paid training shall be confirmed no later than 1 working day, unless another period is specified in the specific tender.
18.3.
In case of bank transfer, the place shall be confirmed after receipt and identification of the full amount, unless a temporary reservation has been made in writing.
18.4.
Participation information shall be sent by e-mail or provided in the user profile.
18.5.
Where the training is live, the accession data shall be provided within a time limit allowing the participant to be included in time.
18.6.
Where training is recorded and provided as digital content, the time limits for providing digital content shall apply.
18.7.
Where training involves continuous access to an interactive platform, the time limits for the activation of a digital service shall also apply.
18.8.
Where the service is to start before the 14-day withdrawal period expires, the execution shall begin after receiving the necessary explicit request from the Consumer.
18.9.
Upon cancellation or substantial change of training by the Merchant, the Client shall be notified and received the opportunities specified in the Terms and Conditions.
19. Mixed orders
19.1.
A mixed order may contain both:
1) a physical book;
2) digital content;
3) paid access to the Platform;
4) subscription;
5) training;
6) another service.
19.2.
A common transaction does not change the manner of execution of individual positions.
19.3.
The physical part is delivered by courier.
19.4.
Digital content shall be provided by electronic means.
19.5.
Platform access is activated in the user profile.
19.6.
Participation in training is confirmed separately.
19.7.
The customer may receive separate electronic messages for:
1) the payment;
2) sending of the physical consignment;
3) activation of digital access;
4) registration for training;
5) the issue of an invoice.
19.8.
Where a free digital bonus is included in a physical product, the time limit for its activation shall be specified in the specific offer.
19.9.
For cash on delivery, the digital bonus may be activated after confirmation that the physical consignment has been received and paid.
19.10.
In a prepaid mixed order, digital positions may be activated prior to delivery of the physical commodity when the applicable early delivery conditions are met.
20. Statuses and electronic confirmations
20.1.
The order may pass through statuses such as:
1) received;
2) awaits payment;
3) paid;
4) accepted;
5) is processed;
6) sent;
7) delivered;
8) Digital access is activated;
9) completed;
10) cancelled;
11) partially refund;
12) refund.
20.2.
Messages may be sent to that e-mail address concerning:
1) receipt of the order;
2) successful or unsuccessful payment;
3) banking instructions;
4) acceptance of the order;
5) transmission of courier;
6) billing number;
7) activation of a digital product;
8) confirmation of training;
9) cancellation;
10) reimbursement.
20.3.
The customer must indicate an active e-mail address and check the unwanted mail folders.
20.4.
The failure to receive an e-mail message due to the incorrect address or settings of the postal service does not change the actual status of the order.
20.5.
In case of doubt, the Client may request a status check via e-mail or contact phone.
21. Security checks and fraud prevention
21.1.
In case of reasonable suspicion of fraud, unauthorized payment, technical error or abuse, the merchant may temporarily retain the processing of the order for verification.
21.2.
The verification shall be proportionate and carried out without undue delay.
21.3.
The merchant may request information necessary for:
1) identification of the order;
2) confirmation of the payer;
3) establishing a double payment;
4) verification of the address;
5) prevention of fraud;
6) fulfilling a legal obligation.
21.4.
The merchant does not require the Client to send complete data to the bank card or security code.
21.5.
When the order is refused after verification and the amount has already been received, it shall be refunded in the initial way of payment.
22. Cancellation and refunds
22.1.
Unpaid and unpaid order may be cancelled without costs.
22.2.
An order pending a bank transfer may be cancelled automatically when the amount does not occur within the specified time limit.
22.3.
Upon initiation of the execution, the cancellation shall be settled according to:
1) the type of product or service;
(2) the right of withdrawal;
3) the conditions for return;
4) training conditions;
5) the rules on claims;
6) the applicable legislation.
22.4.
Upon a valid refund, the amount shall be returned in the same way as the original payment, unless the Client expressly agrees with another way which does not result in additional costs for it.
22.5.
In the case of card payment via myPOS, the refund shall be directed to the original payment instrument used.
22.6.
In the case of a bank transfer, the amount shall be returned to the bank account from which it was received, unless another free way for the Client is explicitly agreed.
22.7.
For cash on delivery, the refund shall be made by means of an appropriate traceable payment method agreed with the Customer.
22.8.
Where IBAN is required to refund, it shall only be used to process refund and related legal and accounting obligations.
22.9.
The merchant shall order refund within the applicable time limit.
22.10.
The period within which the ordered amount is reflected on the Client's account may depend on:
1) the Bank of the Client;
2) the card scheme;
3) the payment operator;
4) non-working days;
5) interbank processing.
22.11.
The detailed refund rules and deadlines are published on the “Right of withdrawal”, “Returns” and “Complaints” pages.
23. Difference between non-delivery, withdrawal and a complaint
23.1.
Non-supplier is available when the ordered product or service is not provided within the agreed time limit.
23.2.
The right of withdrawal allows the Consumer to terminate a distance contract within the legal period without the product or service having a defect.
23.3.
A complaint refers to defect, damage, incorrect performance, lack of compliance or technical problem.
23.4.
Different cases are handled in a different order.
23.5.
The client is not obliged to qualify for his application. The merchant examines it according to its actual content.
24. Personal data for payment and delivery
24.1.
For the processing of payment and delivery may be processed:
1) name and surname;
2) telephone;
(3) e-mail address;
4) delivery address;
5) Selected courier office;
6) Invoicing data;
7) number and content of the order;
8) value and currency;
9) chosen method of payment;
10) identifier and status of the transaction;
11) name of owner and IBAN in case of bank transfer or refund;
12) bill of lading number and delivery status.
24.2.
Data shall be provided to the payment operator, courier, banks and other recipients only in so far as it is necessary for the performance of the contract, compliance with legal obligations and protection against fraud.
24.3.
The merchant does not store the full data on the bank card.
24.4.
Detailed information on the processing of personal data is published in the Privacy Policy.
25. Contacts
25.1.
In the case of questions about order, payment, delivery or activation, the Client may contact:
LEAN BULGARIA OOD
Email: office@lean.bg
Telephone: +359 896 060 911
Address: Sofia, 55 Kiril Popov Str., A, floor 1, ap. 4, Republic of Bulgaria
Website: https://leanchampionscommunity.com
25.2.
For a faster check, it is recommended that the message contains:
1) order number;
2) name of the Client;
(3) e-mail address;
4) a description of the question or problem;
5) a payment identifier where available;
6) bill of lading number, where applicable.
26. Entry into force
26.1.
The current Delivery and Payment Policy shall enter into force from the date specified in the "In force" field.
26.2.
For the specific order, the version that was available to the Client before the order was sent and was confirmed on a durable medium shall apply.
26.3.
Changes in policy do not affect already accepted orders unless the change is more favourable to the Client or is necessary to fulfil a mandatory legal requirement.
26.4.
The mandatory legal rights of the Consumer shall apply regardless of the content of this policy.
1. Object and scope
1.1.
This Delivery and Payment Policy shall lay down the conditions, methods and time limits for:
1) payment of orders made through Lean Champions Store and Lean Champions Platform;
2) processing and dispatch of physical goods;
3) delivery of printed books, kits and other material products;
4) provision of digital content;
5) activation of paid access to Lean Champions Platform;
6) activation of subscriptions and software functionalities;
7) confirmation of registrations for remote, online and attendance trainings;
8) execution of mixed orders containing physical and digital products or services.
1.2.
This policy shall apply together with:
1) the Terms and Conditions;
(2) The policy on the right of withdrawal;
3) Return policy;
4) The policy of claims;
5) The Privacy Policy;
6) the information published on the specific product or service page;
7) the information shown in the basket;
8) the confirmation of the specific order.
1.3.
Where a specific product, service, training or pre-order is designated for delivery, activation or execution, that specific period shall apply, provided that it is shown to the Client before sending the order and included in the confirmation of the order.
1.4.
The information in this policy does not restrict the mandatory rights of the Consumer under applicable law.
2. Trader data
2.1.
Merchant and supplier of the products and services offered is:
LEAN BULGARIA OOD
Unified Identification Code (UIC): 203317933
VAT identification number: BG203317933
Registered office and management address: Sofia, 55 Kiril Popov Street, entrance A, floor 1, apartment 4, Republic of Bulgaria
Manager: Todor Neychev
Email: office@lean.bg
Telephone: +359 896 060 911
Website: https://leanchampionscommunity.com
hereinafter referred to as the “Merchant”.
3. Prices and final order amount
3.1.
The price of each product or service is displayed on its page and in the basket before sending the order.
3.2.
Consumer prices include the applicable value added tax and other mandatory taxes and charges, except where the law provides otherwise.
3.3.
The costs of delivery of physical goods are not included in the price of the product, except where the specific offer explicitly indicates free shipping.
3.4.
The delivery value shall be calculated according to:
1) the chosen delivery method;
(2) the address or office of the courier;
3) the weight and dimensions of the consignment;
4) the number and type of products ordered;
5) the applicable courier tariff;
6) Selected additional courier services where available.
3.5.
The final amount due shall be shown before the push button is pressed.
3.6.
The final amount shall include:
1) the price of the selected products and services;
(2) the applicable taxes;
3) the price of delivery;
4) the cash-on-delivery or postal money transfer fee, where applicable and displayed;
5) Other additional costs which the Client has explicitly chosen.
3.7.
The merchant shall not charge hidden fees or additional amounts which have not been shown to the Client before sending the order.
3.8.
Where an additional cost cannot be reasonably calculated in advance, the manner in which the contract will be determined shall be indicated before the contract.
3.9.
Change of the declared price is without prejudice to an already accepted order.
3.10.
In case of an obvious technical, printed or system error in a price established prior to acceptance of the order, the merchant shall notify the Client and give him the opportunity:
1) confirm a new order at the right price;
2) to withdraw from the order without costs.
3.11.
Where payment has already been received in the event of an unsolicited order with an apparently incorrect price, the amount shall be refunded without undue delay.
4. Available payment methods
4.1.
Payment methods that can be used for a specific order are shown in the basket before sending it.
4.2.
Depending on the type of order may be available:
1) payment by bank card via myPOS;
2) payment on receipt of physical goods;
3) payment by bank transfer where this method is activated;
4) another lawful method of payment explicitly shown in the basket.
4.3.
Not every payment method is available for each type of product or service.
4.4.
Cash on delivery is not available for orders containing only digital content, paid access to the Platform, a subscription, training or another service that does not involve physical delivery.
4.5.
In case of mixed order, the available payment method shall be determined according to the composition of the basket and the technical possibility of secure activation of the digital elements.
4.6.
The customer chooses the desired payment method before sending the order.
4.7.
Changing the payment method after sending the order is possible only before the start of its execution and after confirmation by the merchant.
5. Payment by bank card through myPOS
5.1.
When payment by bank card is available, it is processed through the protected payment environment of myPOS.
5.2.
After selecting a card payment, the Client may be redirected to a secure page of the payment operator on which the required payment data is entered.
5.3.
The merchant does not receive or store:
1) the full number of the bank card;
2) the security code of the card;
3) the personal identification number of the cardholder;
4) other full certification data on the payment card.
5.4.
The processing of payment data shall be carried out by myPOS and by participating banks and card organisations in accordance with their security rules and requirements.
5.5.
Payment shall be deemed successful when the merchant receives a valid confirmation from the paying operator of a successfully executed transaction.
5.6.
Showing a successful payment message does not cancel the need for the Client to receive a separate confirmation of acceptance of the order.
5.7.
Upon successful payment the Client receives electronic confirmation of the status of the payment and the order.
5.8.
Where a card payment is refused or failed, the order shall not be considered paid.
5.9.
A reason for failure to pay may be:
1) insufficient availability;
2) expired or blocked card;
3) incorrect input;
4) withdrawal by the bank issuer;
5) failure to confirm identity;
6) interruption of connection;
7) expiry of time for the payment session;
8) technical problem for the payment operator;
9) another limitation imposed by the bank, card scheme or payment provider.
5.10.
When payment is not successful, the Client can make a new attempt or choose another available payment method.
5.11.
Upon termination of the process, the Customer must not make multiple payments before checking the status of the order or contact the Merchant.
5.12.
Where a double or multiple payment is established for the same contract, the overpaid amount shall be refund without undue delay following a transaction check.
5.13.
Where the payment is successful but the order cannot be accepted or executed, the merchant shall notify the Client and shall refund the amount received under the original payment instrument.
5.14.
A card payment does not result in automatic periodic payment of the card unless the Client has pre- and explicitly selected a subscription with automatic renewal.
5.15.
Where a subscription with periodic card payment is offered in the future, the contract shall be clearly indicated before:
1) the amount of the periodic payment;
2) the invoicing period;
3) the date or method of determining the next payment;
4) the minimum duration of the contract;
5) the conditions for automatic renewal;
6) the way to end future payments.
5.16.
The lack of response from the Client, the continuation of the use of the Platform or the existence of a previous card payment themselves do not constitute consent for a new automatic payment.
6. Cash on delivery
6.1.
cash on delivery may only be selected when:
1) the order contains a physical commodity;
(2) delivery shall be made to an address or office maintained by the courier;
3) This method of payment is shown as available in the basket.
6.2.
For cash on delivery, the Client shall pay the amount due upon receipt of the consignment under the terms of the chosen courier.
6.3.
The amount due upon receipt shall be shown in the basket and in the confirmation of the order.
6.4.
Where the courier charges a payment fee, postal cash transfer or other related service, that fee shall be displayed before the order is sent where it can be determined in advance.
6.5.
The customer receives a document for the amount collected under the rules of the courier or postal service operator.
6.6.
Where the Client has declared an invoice and has provided the necessary data, the invoice shall be issued by the Merchant for the purchased products and services.
6.7.
Cash on delivery is not available for:
1) a separate e-book;
2) file to download;
3) recorded digital learning;
4) paid subscription;
5) paid access to Lean Champions Platform;
6) online learning without physical delivery;
7) consultation or other service without physical product.
6.8.
When a free digital bonus is included in a physical book, the merchant may activate the bonus after receiving confirmation from the courier that the consignment has been received and paid.
6.9.
Upon withdrawal of receipt of the consignment, the digital bonus shall not be activated or, if it is already activated for technical reasons, it may be deactivated.
7. Bank transfer payment
7.1.
Payment by bank transfer is only available when shown as an active payment method in the basket.
7.2.
When the bank transfer is not shown in the basket, an order cannot be paid in this way.
7.3.
When choosing a bank transfer The client receives in the basket or in the electronic confirmation:
1) name of the recipient;
2) IBAN of the bank account;
3) BIC where necessary;
4) the name of the servicing bank;
5) currency of payment;
6) the exact amount due;
7) order number;
8) a period for entering the payment;
9) An indication of the basis of the translation.
7.4.
In the reason for payment The Client must indicate the order number.
7.5.
Unless another time limit is specified in the specific confirmation, the full amount must be entered on the merchant's bank account within 3 working days of the creation of the contract.
7.6.
Payment shall be deemed to have been made on the date on which the full amount due is credited to the merchant's bank account.
7.7.
The sending of a payment order or a photo of an ordered translation shall not be automatically aligned to the payment received.
7.8.
Upon receipt and identification of the full amount, the order has the status
7.9.
Order with the status
1) shall not be transmitted to a courier;
2) is not activated as paid digital access;
3) does not result in the provision of paid digital content;
4) does not confirm a final place of paid training unless otherwise specified in the specific tender.
7.10.
The delivery, activation or execution period shall start from the working day on which the full amount has been received and correctly identified.
7.11.
The merchant shall not charge its own additional fee for bank transfers.
7.12.
The fees charged by the client's bank or banks intermediaries are at the expense of the orderer.
7.13.
The total amount of the order must be entered on the merchant's account.
7.14.
Where the amount received is lower than the amount due, the Client shall be notified and the order shall remain in wait until the remainder is received.
7.15.
Where the account receives a greater amount than the amount due, the overpaid portion shall be refund after verification and identification of the payment.
7.16.
Where the payment is not received within the specified time limit, the contract may be cancelled automatically without a penalty.
7.17.
After cancellation Customer can make a new order, with availability, price and conditions determined at the time of the new order.
7.18.
When payment is made after automatic cancellation and the order cannot be refund, the amount received shall be returned without undue delay.
7.19.
When late payment can be referred to the order and the product or service is still available, the merchant may offer a refund after confirmation from the Client.
7.20.
Upon reimbursement of the amount paid by bank transfer, the amount shall be returned to the bank account from which the payment has been received, unless the Client expressly agrees with another free way for it.
8. Issuing an invoice
8.1.
The customer may request an invoice for the products and services purchased.
8.2.
For the timely issue of an invoice, it is recommended that the necessary data be entered prior to completion of the contract.
8.3.
For an invoice of a natural person may be necessary:
1) name and surname;
2) address;
3) other information required by the applicable accounting legislation.
8.4.
For the invoice of a legal person or a sole trader, the following may be necessary:
1) name;
2) EIC or other registration number;
3) VAT identification number, where applicable;
4) address of management;
5) the name of the recipient or representing person;
6) e-mail address for receipt of the invoice.
8.5.
The customer is responsible for the accuracy of the invoicing data provided.
8.6.
The invoice may be issued in electronic format and sent to the electronic address provided.
8.7.
Where a request for an invoice is made after the completion of the contract, it shall be processed in accordance with the applicable accounting and tax rules.
8.8.
For cash on delivery, the invoice shall be issued by the merchant for the products and services sold, even though the payment is collected by courier.
9. Physical delivery territory
9.1.
At the date of entry into force of this version, physical goods shall be delivered on the territory of the Republic of Bulgaria.
9.2.
The delivery may be carried out:
1) to the address specified by the Client;
2) to the elected office of Econt;
3) to another maintained point where such an option is shown in the basket.
9.3.
The customer can choose only settlements, addresses and offices that are supported by the delivery system.
9.4.
Where a country, location or mode of delivery is not available in the basket, delivery to it shall not be offered.
9.5.
In future expansion of supplies outside the Republic of Bulgaria, the applicable countries, deadlines, costs, taxes, customs duties and restrictions will be shown before sending the order.
10. Courier and delivery method
10.1.
Physical supplies shall be carried out via Econt or by another courier or postal service operator, which is explicitly shown in the basket.
10.2.
The customer chooses the available delivery method before sending the order.
10.3.
When choosing a delivery to an office, the Client must indicate the exact office.
10.4.
When choosing a delivery to an address, the Client must specify:
1) name of the recipient;
2) telephone contact;
3) locality;
4) postcode where necessary;
5) street or neighborhood;
6) number;
7) entrance, floor and apartment where applicable;
8) Additional instructions required for delivery.
10.5.
The customer is responsible for providing delivery data to be accurate, complete and up-to-date.
10.6.
The merchant shall not be responsible for any delay caused solely by:
1) incorrect address;
2) incorrect phone;
3) incomplete data;
4) absence of the recipient;
5) refusing the recipient to assist the courier;
6) change the address after transmission of the consignment;
7) another act or omission of the Client.
10.7.
When the Client detects an error in the data prior to dispatch, he must contact the Merchant without undue delay.
10.8.
After transmitting the consignment to a courier, a change of address or office may depend on the rules of the courier and result in additional costs.
10.9.
Additional cost of change requested by the Client after dispatch may be on his account when actually charged by the courier.
11. Time limit for processing and delivery of physical goods
11.1.
For physical goods available, the order shall be processed and transmitted to a courier within 2 working days.
11.2.
The period referred to in the preceding paragraph shall start to run:
1) For cash on delivery, from the acceptance of the order;
2) upon payment by card, by successful confirmation of payment and acceptance of the order;
3) in case of bank transfer, from receipt and identification of the full amount due.
11.3.
For the purposes of operational processing, a contract received on a non-work day shall be started to be processed on the first following working day.
11.4.
The supply of available physical goods in the territory of the Republic of Bulgaria shall be carried out no later than 7 working days from the applicable starting point in point 11.2.
11.5.
The period referred to in point 11.4 shall include the time for:
1) processing of the order;
2) assembly;
3) packing;
4) transmission of the courier;
5) Transport to the selected address or office.
11.6.
That period shall not apply where a different specific time limit has been announced prior to the contract.
11.7.
A different period may apply to:
1) prior order;
2) temporary non-existent product;
3) a product to be printed or produced;
4) customised product;
5) a large corporate order;
6) delivery outside a standard serviced area;
7) promotional campaign with a special deadline.
11.8.
Upon prior request, the specific expected date or delivery period shall be displayed on the product page and confirmed by e-mail.
11.9.
Where another specific period is not agreed, the physical commodity shall be delivered no later than 30 calendar days from the conclusion of the contract.
11.10.
The delivery period shall be deemed to be fulfilled when the goods are transferred to or to a third party designated by the Consumer other than the carrier.
12. Delay and inability to deliver
12.1.
When the merchant knows that the order will not be delivered within the agreed time limit, the Client shall be informed without undue delay.
12.2.
The notification may contain:
1) the reason for the delay when known;
2) the updated expected deadline;
3) possible solutions;
4) contact details.
12.3.
Upon delay, the Customer may accept a proposed new deadline.
12.4.
When the physical commodity is not delivered within the agreed period, the Consumer may specify an appropriate additional delivery time.
12.5.
If the delivery is not carried out and within the appropriate additional period, the Consumer may terminate the contract under the applicable legislation.
12.6.
The consumer may terminate the contract immediately when:
1) The merchant has expressly refused to deliver the goods;
(2) delivery within the agreed period was substantial in the light of the circumstances;
3) The consumer has previously informed the Merchant that delivery to the specific date is an essential condition.
12.7.
In case of a valid termination due to non-refundable payments received shall be reimbursed without undue delay.
12.8.
Where only part of a mixed order cannot be executed, the Client shall be notified and may choose between:
1) implementation of the available part and refund of the unsupplied part;
2) replacement with another product upon express consent;
3) termination of the affected part;
4) termination of the entire contract where partial execution has lost meaning for it and the law allows it.
12.9.
The merchant does not replace a unilaterally ordered product with another product without the customer's consent.
13. Tracking of the consignment
13.1.
After handing over the physical consignment to the courier, the Client receives:
1) number of the bill of lading;
2) link or tracking indication when available;
3) name of courier;
4) information on the selected address or office;
5) other available delivery information.
13.2.
The information can be sent by the Merchant, the courier or both.
13.3.
The customer should check whether the data on the recipient and the selected office are correct.
13.4.
The statuses displayed by the courier are generated by his system.
13.5.
In the event of a discrepancy between the status and the actual situation, the Customer may contact the courier or the Merchant for assistance.
14. Receiving and reviewing the consignment
14.1.
Upon receipt, the Customer shall check:
1) whether the consignment is intended for it;
2) whether the outer packaging is clearly damaged;
3) whether the number of packages corresponds to the information from the courier;
4) whether there are visible traces of wetting, tearing, opening or impact.
14.2.
In case of apparent transport damage, it is recommended that the Customer request from the courier:
1) marking of the failure;
2) drawing up a protocol;
3) photographs of the consignment;
4) provide a copy of the document.
14.3.
The lack of a protocol does not take away the mandatory legal rights of the Consumer, but may make it difficult to establish the moment and cause of the damage.
14.4.
Where a missing, incorrect or damaged product is detected on opening, the Client shall notify the Merchant as soon as possible and provide:
1) order number;
2) description of the problem;
3) pictures of the packaging;
4) pictures of the product;
5) Protocol from the courier when available.
14.5.
The notification referred to in the preceding paragraph shall constitute assistance in the rapid clarification of the case and shall not replace or restrict the legal right of claim.
14.6.
The risk of accidental destruction or damage to the physical commodity shall be passed on to the Consumer when he or a third party other than the carrier receives the goods.
14.7.
Where the Consumer has chosen a carrier which has not been proposed by the Merchant, the risk shall pass under the applicable legal rules.
15. Undelivered and unclaimed shipments
15.1.
The customer is obliged to receive the package within the time limit set by the courier.
15.2.
Where the consignment is not received due to:
1) incorrect data;
2) failure to respond to that phone;
3) absence of the recipient;
4) non-search from courier office;
5) withdrawal of receipt;
6) another reason for which the Client is responsible,
The consignment may be returned to the merchant.
15.3.
The return of an undelivered shipment does not automatically constitute a duly exercised right of withdrawal.
15.4.
The Consumer may exercise the right of withdrawal by an unambiguous statement following the procedure described on the “Right of withdrawal” page.
15.5.
When returned the merchant may contact the Client to specify whether he wishes:
1) re-send;
2) cancellation of the order;
3) exercising the right of withdrawal, where applicable.
15.6.
Re-send is carried out after confirmation by the Client.
15.7.
The actual costs of re-submission may be borne by the Client where the need for re-delivery is caused by incorrect data provided by the Customer, not receiving or any other circumstance to which he is responsible.
15.8.
No automatic penalty fee shall be charged for an outstanding consignment.
15.9.
Where a prepaid contract is cancelled after return of an outstanding consignment, the refund shall be made in accordance with the applicable legislation and the conditions concerning the right of withdrawal, and only legitimately due actual costs may be taken into account.
16. Provision of digital content
16.1.
Digital content may include:
1) electronic books;
2) recorded videos;
3) audio materials;
4) files;
5) presentations;
6) templates;
7) electronic manuals;
8) recorded trainings;
9) other digital materials.
16.2.
Digital content shall be provided in the manner indicated on the product page.
16.3.
It may be made available by:
1) activation in a user profile;
2) link to download;
3) secure link for review;
4) e-mail;
5) learning environment;
6) another explicitly described technical option.
16.4.
In case of successful card payment and in the absence of a specified future starting date, the digital content shall be provided:
1) immediately when the system allows automatic provision;
2) no later than 1 working day when an administrative inspection or manual activation is required.
16.5.
In the case of a bank transfer, the period for granting shall start after receipt and identification of the full amount.
16.6.
In the case of unpaid or unsuccessfully paid order, the digital content shall not be provided.
16.7.
Where the digital content must be provided before the expiry of the legal withdrawal period, activation shall be carried out only after obtaining the necessary explicit consent and confirmation from the Consumer.
16.8.
When the Consumer does not give the necessary consent for immediate delivery, the merchant may commence the delivery after the 14-day withdrawal period.
16.9.
Upon delivery, the Client shall receive electronic confirmation which may contain:
1) name of the content;
2) method of access;
3) link;
4) period of access;
5) technical requirements;
6) information on the consent given;
7) technical support data.
16.10.
When the link or file does not work, the Client should notify the Merchant in order to perform a check and restore access.
17. Activation of digital service and access to the platform
17.1.
The paid access to Lean Champions Platform, its modules and functionalities is activated for the period and the number of users specified in the specific offer.
17.2.
In case of successful card payment and in the absence of a future starting date, access shall be activated:
1) immediately upon automatic activation;
2) no later than 1 working day when an administrative inspection or manual adjustment is required.
17.3.
In case of bank transfer, access shall be activated no later than 1 working day after receipt and identification of the full amount.
17.4.
Where the Client does not have an existing profile, the system may:
1) to create a profile;
(2) send an invitation for registration;
3) send a link to set a password;
4) request confirmation of the e-mail address.
17.5.
The period of access paid shall start from the date of activation unless the offer and confirmation specify another starting date.
17.6.
The customer receives confirmation containing:
1) the activated plan;
(2) the starting date;
3) the final date;
4) the number of authorised users;
5) the modules included;
6) input information;
7) technical maintenance data;
8) the presence or absence of automatic renewal.
17.7.
The digital service paid shall not start before the expiry of the legal withdrawal period, except where the Consumer has made the necessary explicit request for early start.
17.8.
In case of a technical problem preventing activation, the merchant shall notify the Client and take action to provide access without undue delay.
17.9.
Where access cannot be granted, the Client shall have the rights provided for in the Terms and Conditions, Return Policy and the applicable legislation.
18. Trainings, webinars and other services
18.1.
When ordering training, webinar, consultation or other service, the specific page shall indicate:
1) the manner of conduct;
(2) the date;
3) hours;
4) the time zone;
5) duration;
6) the location or online platform;
7) the technical requirements;
8) the included materials;
9) the conditions for participation.
18.2.
After successful payment, the registration for paid training shall be confirmed no later than 1 working day, unless another period is specified in the specific tender.
18.3.
In case of bank transfer, the place shall be confirmed after receipt and identification of the full amount, unless a temporary reservation has been made in writing.
18.4.
Participation information shall be sent by e-mail or provided in the user profile.
18.5.
Where the training is live, the accession data shall be provided within a time limit allowing the participant to be included in time.
18.6.
Where training is recorded and provided as digital content, the time limits for providing digital content shall apply.
18.7.
Where training involves continuous access to an interactive platform, the time limits for the activation of a digital service shall also apply.
18.8.
Where the service is to start before the 14-day withdrawal period expires, the execution shall begin after receiving the necessary explicit request from the Consumer.
18.9.
Upon cancellation or substantial change of training by the Merchant, the Client shall be notified and received the opportunities specified in the Terms and Conditions.
19. Mixed orders
19.1.
A mixed order may contain both:
1) a physical book;
2) digital content;
3) paid access to the Platform;
4) subscription;
5) training;
6) another service.
19.2.
A common transaction does not change the manner of execution of individual positions.
19.3.
The physical part is delivered by courier.
19.4.
Digital content shall be provided by electronic means.
19.5.
Platform access is activated in the user profile.
19.6.
Participation in training is confirmed separately.
19.7.
The customer may receive separate electronic messages for:
1) the payment;
2) sending of the physical consignment;
3) activation of digital access;
4) registration for training;
5) the issue of an invoice.
19.8.
Where a free digital bonus is included in a physical product, the time limit for its activation shall be specified in the specific offer.
19.9.
For cash on delivery, the digital bonus may be activated after confirmation that the physical consignment has been received and paid.
19.10.
In a prepaid mixed order, digital positions may be activated prior to delivery of the physical commodity when the applicable early delivery conditions are met.
20. Statuses and electronic confirmations
20.1.
The order may pass through statuses such as:
1) received;
2) awaits payment;
3) paid;
4) accepted;
5) is processed;
6) sent;
7) delivered;
8) Digital access is activated;
9) completed;
10) cancelled;
11) partially refund;
12) refund.
20.2.
Messages may be sent to that e-mail address concerning:
1) receipt of the order;
2) successful or unsuccessful payment;
3) banking instructions;
4) acceptance of the order;
5) transmission of courier;
6) billing number;
7) activation of a digital product;
8) confirmation of training;
9) cancellation;
10) reimbursement.
20.3.
The customer must indicate an active e-mail address and check the unwanted mail folders.
20.4.
The failure to receive an e-mail message due to the incorrect address or settings of the postal service does not change the actual status of the order.
20.5.
In case of doubt, the Client may request a status check via e-mail or contact phone.
21. Security checks and fraud prevention
21.1.
In case of reasonable suspicion of fraud, unauthorized payment, technical error or abuse, the merchant may temporarily retain the processing of the order for verification.
21.2.
The verification shall be proportionate and carried out without undue delay.
21.3.
The merchant may request information necessary for:
1) identification of the order;
2) confirmation of the payer;
3) establishing a double payment;
4) verification of the address;
5) prevention of fraud;
6) fulfilling a legal obligation.
21.4.
The merchant does not require the Client to send complete data to the bank card or security code.
21.5.
When the order is refused after verification and the amount has already been received, it shall be refunded in the initial way of payment.
22. Cancellation and refunds
22.1.
Unpaid and unpaid order may be cancelled without costs.
22.2.
An order pending a bank transfer may be cancelled automatically when the amount does not occur within the specified time limit.
22.3.
Upon initiation of the execution, the cancellation shall be settled according to:
1) the type of product or service;
(2) the right of withdrawal;
3) the conditions for return;
4) training conditions;
5) the rules on claims;
6) the applicable legislation.
22.4.
Upon a valid refund, the amount shall be returned in the same way as the original payment, unless the Client expressly agrees with another way which does not result in additional costs for it.
22.5.
In the case of card payment via myPOS, the refund shall be directed to the original payment instrument used.
22.6.
In the case of a bank transfer, the amount shall be returned to the bank account from which it was received, unless another free way for the Client is explicitly agreed.
22.7.
For cash on delivery, the refund shall be made by means of an appropriate traceable payment method agreed with the Customer.
22.8.
Where IBAN is required to refund, it shall only be used to process refund and related legal and accounting obligations.
22.9.
The merchant shall order refund within the applicable time limit.
22.10.
The period within which the ordered amount is reflected on the Client's account may depend on:
1) the Bank of the Client;
2) the card scheme;
3) the payment operator;
4) non-working days;
5) interbank processing.
22.11.
The detailed refund rules and deadlines are published on the “Right of withdrawal”, “Returns” and “Complaints” pages.
23. Difference between non-delivery, withdrawal and a complaint
23.1.
Non-supplier is available when the ordered product or service is not provided within the agreed time limit.
23.2.
The right of withdrawal allows the Consumer to terminate a distance contract within the legal period without the product or service having a defect.
23.3.
A complaint refers to defect, damage, incorrect performance, lack of compliance or technical problem.
23.4.
Different cases are handled in a different order.
23.5.
The client is not obliged to qualify for his application. The merchant examines it according to its actual content.
24. Personal data for payment and delivery
24.1.
For the processing of payment and delivery may be processed:
1) name and surname;
2) telephone;
(3) e-mail address;
4) delivery address;
5) Selected courier office;
6) Invoicing data;
7) number and content of the order;
8) value and currency;
9) chosen method of payment;
10) identifier and status of the transaction;
11) name of owner and IBAN in case of bank transfer or refund;
12) bill of lading number and delivery status.
24.2.
Data shall be provided to the payment operator, courier, banks and other recipients only in so far as it is necessary for the performance of the contract, compliance with legal obligations and protection against fraud.
24.3.
The merchant does not store the full data on the bank card.
24.4.
Detailed information on the processing of personal data is published in the Privacy Policy.
25. Contacts
25.1.
In the case of questions about order, payment, delivery or activation, the Client may contact:
LEAN BULGARIA OOD
Email: office@lean.bg
Telephone: +359 896 060 911
Address: Sofia, 55 Kiril Popov Str., A, floor 1, ap. 4, Republic of Bulgaria
Website: https://leanchampionscommunity.com
25.2.
For a faster check, it is recommended that the message contains:
1) order number;
2) name of the Client;
(3) e-mail address;
4) a description of the question or problem;
5) a payment identifier where available;
6) bill of lading number, where applicable.
26. Entry into force
26.1.
The current Delivery and Payment Policy shall enter into force from the date specified in the "In force" field.
26.2.
For the specific order, the version that was available to the Client before the order was sent and was confirmed on a durable medium shall apply.
26.3.
Changes in policy do not affect already accepted orders unless the change is more favourable to the Client or is necessary to fulfil a mandatory legal requirement.
26.4.
The mandatory legal rights of the Consumer shall apply regardless of the content of this policy.